Proof SMS Messaging Gets Results: Increase Traffic
Does SMS messaging get results? Yes, it does. And in the second of The Results Series we’ll look at how it increases traffic to your website online and into physical stores too. In the first blog of the series, I covered opt-ins and how quickly SMS helps build marketing lists. If you want to start from the beginning, you can find it here.
But today’s post is all about traffic. I’ve researched and found case studies, statistics and testimonials specifically focused on how SMS is used to generate traffic. The data comes from all over the web, though I’ve only included the ones I know are trustworthy.
Without visitors to your website, you might as well not have one. And getting traffic is a challenge that plagues any online business. Thankfully, there are many examples of how using SMS messaging increases traffic.
The first one is from a single online clothing retailer who sent out SMS messages for sales on Boxing Day. Here are their results for year over year website traffic:
- 27% increase from all sources
- 45% increase from direct links
- 93% increase in mobile traffic
That last number is impressive, right? Not everyone they sent the message to visited the website right away (as evidenced by the increase in overall traffic). But the SMS campaign resulted in an amazing 93% more mobile visitors than the previous year. That’s more anecdotal evidence that more people are researching and buying from mobile platforms. This evidence is backed up by a study done by Adobe, that found in the UK, £4.10 out of every £10 spent over the 2016 holidays originated from a smartphone.
This retailer had spectacular results using SMS messaging. But they aren’t the only example.
Every Online Retailer's...Dream?
One e-commerce fashion store used SMS messaging to announce major sales. They said they had the best response they’ve ever seen when using SMS. In case that wasn’t clear, that means it was the best out of every channel they’d ever used.
It was so good in fact, that they crashed their server after one promotion. The response was so good, it actually broke their systems. They dreamed of getting great response, but they didn’t plan to crash the site! But that’s still an indication of how well, and fast, SMS messaging can work. On a side note, fastsms offers a feature called “throttling” which can help spread out messages so this doesn’t happen to you! Check our support centre for more information or click live chat and ask us about it.
Traffic Keeps on Giving
Remember that successful Boxing Day promotion I mentioned above? Well, beyond getting traffic and immediate sales from that, they also managed to pull in even more customers.
It turns out that the company uses something called remarketing. It’s when you see ads for a website you visited recently. Anyway, they used remarketing on all those visitors that came based on the SMS promotion, but didn’t buy at the time. According to the company, this turned many of those visitors into buying customers over the course of time.
Increasing Foot Traffic
Physical, or brick and mortar, stores face their own challenges. Changing economic times, including the growth of online shopping, means it can be hard to get people to visit physical stores. If there’s a downturn, the usual sales and adverts don’t work as well. But SMS messaging can cut through those issues, and get your most loyal customers back into the store.
Here are some results retailers saw after starting SMS campaigns:
- Foot traffic up 21% after sending mobile coupons
- 10% more traffic in 2 months (also added 1,000 new subscribers!)
To see more about increasing foot traffic with SMS messaging, check out our aptly named blog How to Increase Retail Foot Traffic.
Not Just Retail
So far, the examples I’ve shared are all retail sales. But SMS messaging is great for any business or organisation that needs to get people’s attention – and their time.
For example, there was a nightclub that needed a boost in attendance for certain shows and nights. So, they sent out an SMS alert with a special code. After sending just one message to their list (for one night), they received a bump of 11% attendance. They went on to use it at other times too.
A second example is about a non-profit whose mission was to raise awareness about sexually transmitted infections and the available treatments. Not something nice to talk about obviously, but they wanted to help as many people as they could. So, to grab attention, they created a contest. The result was 10,000 came to their website over the four-week campaign.
It’s hard to deny SMS can drive online and foot traffic after seeing all this data. It really is one of the best ways you can reach your audience or customers in our mobile age. Be sure to come back for the next blog that offers proof of how good conversions are when you use SMS messaging.
SMS marketing is still one of the most effective marketing channels available to businesses but is often overlooked in the pursuit of newer, more digitised technologies. When you include SMS marketing as part of the marketing mix, you're in a far greater position to increase engagement with your campaign, helping you generate a greater return on your investment. As with all channels, there are certain ways you can ensure your campaign is more effective, by following these simple steps.
If you aren’t seeing a positive response from your SMS marketing then your list may be thinking of it as spam and just ignoring it like they do much of their email. So take your latest marketing messages and examine them again with these four questions in mind.
In my last blog I looked at five reasons you want to use SMS messaging in your business. In this blog we're looking at the same topic, just from the consumer's point of view. For example, how do you really know your customers want you to send them messages via SMS? Isn't email or a phone call good enough? Is it worth your time to learn how to use SMS messaging in your business?
One of the key takeaways from the Salesforce 2015 State of Marketing Report was that when mobile is integrated into your marketing strategy, everything performed better. That makes sense when you think about it. Mobile is a unique channel that provides you a direct link to your customers.
Facebook is a popular place. According to Statista, they had 1.44 billion active users in the first quarter of 2015. It’s no wonder then that businesses are flocking to advertise there. But big isn’t always better. SMS marketing is similar in many respects to Facebook advertising, and for some uses it is actually better. Let me explain and see if you agree.
Almost any business, or even a not-for-profit company, can take advantage of the frenzy of sporting events, like The Olympics. Especially when you combine it with mobile marketing. That’s because there are plenty of fans, and their devices, here in the UK.
Mums are natural entrepreneurs. And now they're turning that entrepreneurial spirit towards running a business, using their organisational skills to turn a profit from franchises and hobbies, fundraisers and baking. Mumpreneurs are on the march and they need smart marketing strategies like SMS that fit around their busy lives.
Have you seen articles telling you SMS marketing can’t be used to acquire new customers? Or that it isn’t a good way to so? Don’t believe them. You just have to know how to use SMS to get new people to sign up for your list. Read on to find out how.
SMS messaging can be a hugely productive way of developing your marketing strategy. Text messages are read - on average - in less than 5 seconds. That means you only have a short period of time in which you can impress your potential customer. People are starved of concentration thanks to hundreds of digital and offline distractions, along with the many other companies all reaching out to them through SMS. In order to be effective and get the most from SMS text messages, you need to be creative with your SMS marketing. So here's how...