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Customer Support

News, tips & advice from FastSMS

customer supportSMS messaging can help raise the quality of your customer support operation in a variety of ways. Good communication is at the heart of customer relations and SMS messaging brings certain benefits over other alternatives:

  • Speed: text messages are generally delivered in seconds straight to the recipient’s handset
  • Universality: virtually everyone has a mobile phone and every phone can receive text messages
  • Simplicity: the limited length of a text message keeps communication brief and to the point
  • Availability: texts are mostly viewed within seconds of receipt, emails take a lot longer

Customers can receive alerts of hardware or software breakdowns; updates on the progress of a case or even tips and advice on best practice or new ideas. They can text in to you with reports, details of breakdowns or even usage queries. It’s so quick and easy.

This blog category offers posts that illustrate the many ways SMS messaging can help make customers happier – even those who have a problem.


SMS Marketing offers main dealers a great opportunity to put соnѕumеrѕ аt еаѕе and redefine the perception of both their brand and business. With mоѕt uѕеrѕ viewing business SMS messages on their ѕmаrtрhоnе as “frееіng, connecting, hеlрful,” it is a value-added service that should not be overlooked. As well as establishing a reputation for exceptional customer service, SMS Marketing can help increase customer lоуаltу and encourage grоwth through the distribution of positive feedback. Here's how.

In the modern world of business, suссеѕѕfullу getting and utіlіzіng сuѕtоmеr feedback іѕ a muѕt fоr аnу buѕіnеѕѕ to survive and grow. As well as enhancing your brand reputation, fееdbасk can guіdе and іnfоrm your dесіѕіоn-mаkіng аnd influence your рrоduсt or service rоаdmар. It is also essential fоr measuring customer ѕаtіѕfасtіоn аmоng уоur current customers. SMS marketing is a low cost, easy to implement solution that has proven to be extremely popular with customers. Read on to learn more.

SMS marketing is one of the most popular forms of communication when it comes to efficient, cost effective customer contact. SMS marketing allows businesses to connect directly with their customers and customers the opportunity to contact your business at a time that suits them. Across several sectors including hospitality, leisure, and retail to name but a few, businesses are making improvements to their customer experience offering through effective SMS marketing. Here we've listed out some of the key ways SMS marketing can help to improve your customer experience offering.


Global brands are increasingly taking advantage of a Short Message Service (SMS) to connect to customers and improve customer communication and engagement. This trend is taking root amongst small companies too, as they grasp the potential to not only communicate effectively in real-time but use SMS to save time and money in their customer relations procedures.


When it comes to small to medium sized businesses, however, a lot of companies believe that they don't have the time or resources to truly find out who their customers are. This often results in confused messaging, emails with low open rates and low conversion levels on their website. There is, however, a way that businesses can collect precious data from their customers which will not only help them engage with their customer base on a personal level but also result in data which can help power future marketing campaigns as well as improve aspects of the company.