New Features, New Look, Same Values
At FastSMS, we pride ourselves on listening to you, our customers. We’re continually improving our services in response to your feedback and industry changes. Our SMS services help you to win business, support customers and automate processes. Our SMS experts have been busy collaborating on new features, so you can have access to the best SMS services. However, we felt that our new services needed a new look and platform to match.
We’re excited to announce that we’re joining our sister company TextAnywhere to bring you the very best SMS services on the market.
Why a new look?
Like you, we need to stay ahead of the competition. We have decided to update our brand and platform so you and other FastSMS customers have access to market leading SMS services. This means you’ll be able to enhance your customer support, increase efficiency within your organisation and supercharge sales. Our branding gurus have been busy ensuring that the TextAnywhere brand still encumpasses everything you love about FastSMS.
What are the new features?
You’ll have access to lot’s of great features once you’ve been updated to the new TextAnywhere platform. Here are just a few of the new features:
- Landing Pages – Accelerate conversions with bespoke, mobile optimised web pages.
- User Management – You’ll be able to create multiple users and assign roles under one account. Each role has a different level of permissions.
- Personalised Fields – The TextAnywhere platform allows you to use personalised custom fields for all messages.
- Longer Messages – You’ll be able to send messages of up to 1000 characters rather than 456.
- SMS Link Analytics – You’ll be able to analyse how your recipients engage with links.
Keep your eyes peeled on your inbox, we’ll be sending you more information about these new features.
When is the brand and platform changing?
We will be upgrading customers to the new TextAnywhere platform in groups starting in mid-September 2021. You will receive an email to let you know when this will be happening nearer the time. Don’t worry, upgrading is quick and easy so you won’t have any down time. Right now, you don’t need to do anything.
Will pricing remain the same?
Yes, all current UK SMS pricing will remain the same. International sending will also be significantly cheaper. On the old platform you purchased credits in packs at tiered prices. The new TextAnywhere platform will still have tiered pricing. You’ll purchase credits in your currency; the SMS credit amount will differ slightly depending on the SMS destination country.
Will my Terms and Conditions remain the same?
There are some minor amendments to the Terms and Conditions when you are upgraded to TextAnywhere. These can be found here.
Do I need to do anything?
No, you don’t have to do anything. We’ll be in contact with you about your account individually so keep your eyes peeled on your Inbox!
Questions?
We understand that you might have some questions, if you do, you can our FastSMS Customer Support team on +44 (0) 800 954 5305 or email us at helpdesk@fastsms.co.uk.
You can also view our upgrade FAQ page here.
From the FastSMS team / soon to be TextAnywhere)