Boosting Ecommerce with SMS Marketing
Whilst some businesses still offer physical sales, many companies have an online presence as well. Whether they trade solely on the internet or maintain physical stores, it’s vital for businesses to cater for online customers.
In order to increase sales and turnover, companies rely on a range of marketing methods, such as offline advertising or digital promotions. Whilst these can be effective, many businesses are overlooking the potential of SMS marketing.
With over 80 million active phones in the United Kingdom, the opportunity to reach potential customers via SMS marketing is significant. In addition to this, Real Business estimates that over 98% of business SMS messages are opened by recipients, with over 90% being read within just 3 minutes of being received.
When compared to alternative forms of marketing, such as email marketing, the increased reach obtained via SMS marketing is clear. Used to engage with customers, create brand awareness and increase sales, SMS marketing can be extremely advantageous for businesses.
Increasing online sales with an SMS provider
Currently, many of the 80 million phones in circulation are smartphones. With internet capabilities, consumers are using their devices to shop online, engage on social media and check their emails. This means that content delivered via SMS services can be acted upon immediately.
Sending potential customers a voucher code and embedded link via an SMS message, for example, enables them to go straight to your website to view products and services. With the added incentive of discount codes sent via SMS and easy e-commerce facilities, customers can make a purchase instantaneously.
Reaching your target demographic
Although online SMS marketing affords you the opportunity to reach vast amounts of people, you may want to target a specific demographic with your campaigns. Fortunately, business text messaging provides an effective way to do this.
With Ofcom estimating that over 93% of people own a mobile phone, it’s highly likely that your chosen demographic will be able to receive content via SMS. Furthermore, most people carry their mobile phone with them at all times, meaning that your marketing content can reach them quickly and efficiently.
For businesses offering online sales, a nationwide approach to SMS marketing may be extremely effective. If you’re focusing on increasing sales in a particular geographical area, however, SMS marketing can still be used to produce exceptional results.
By tailoring your business SMS campaigns, you can deliver content to a particular demographic within a specific location. If you have a physical store in North West London, for example, you may want to contact potential consumers within a 30 mile radius, and with a little customer intelligence SMS marketing allows you to do just this.
Similarly, if you are promoting an event in Birmingham, you may only want to target potential attendees within the city boundary. Once again, SMS marketing enables you to segment and engage with people within your chosen area, as well as marketing to the demographic most likely to be interested in your event, product or services.
What industries benefit from SMS marketing?
SMS marketing can be used in almost every industry and, what’s more, it can be used successfully. Whilst retailers may use SMS marketing to directly increase sales, even service related businesses can use SMS contact to operate more efficiently.
If your business requires customers or clients to make an appointment, for example, business text messages are an ideal way to remind people of their existing appointment and ensure that company time isn’t wasted. As well as increasing productivity and turnover, SMS marketing is an extremely cost-effective form of business management.
Similarly, companies which rely on repeat purchases or payments can use SMS services to remind customers to make additional payments or renew a subscription. Whether an insurance provider wants to prompt customers to renew a policy or an online entertainment company wants to encourage viewers to renew a monthly subscription, SMS marketing is effective. With customers able to click on links embedded within the message, they can respond to your call to action straight away, thus reducing distractions as the customer goes through the sales process.
Despite being suited to all sectors, many SMEs are missing out on the potential of SMS marketing. Real Business estimates that just 50% of small businesses are using SMS marketing and there are, therefore, a significant number of SMEs who are failing to reap the rewards associated with SMS services.
As a cost-effective method of marketing, SMS services can be used by businesses of all sizes. With larger corporations sending tens of thousands of SMS messages to potential customers, smaller businesses can simply use SMS services to contact hundreds or thousands of customers, should they choose to do so.
Retaining customers with SMS marketing
Whilst business SMS services can be used to instigate sales and tempt first time buyers, they can also be used to retain customers and engage with existing brand aficionados. Contacting an existing customer via SMS marketing can ensure that they feel valued and therefore increase their loyalty to your company.
Asking for their feedback or encouraging them to publish a review online, for example, can increase brand awareness amongst other people, whilst retaining your existing customers. With many companies hoping to attract ‘fans’, rather than ‘customers’, SMS marketing is an ideal way to build a network of loyal consumers.
In addition to this, SMS services can be used to provide an enhanced level of customer support. If you’re dispatching and delivering goods, for example, SMS marketing can be used to advise customers that their parcel is en route. Similarly, SMS services can be used to offer immediate customer support if a consumer has a query or problem. Providing efficient customer service, in a non-invasive manner, is valued by consumers and can, in turn, lead to positive brand recognition and subsequent sales.
As all businesses relying on marketing to entice new consumers and retain existing customers, it’s vital to make use of the most effective methodologies. Whilst SMS marketing is extremely effective in its own right, it can also be used to complement alternative forms of marketing, as part of a larger campaign.
With the use of smartphones and mobile devices only set to increase, the effectiveness of SMS marketing is likely to continue into the foreseeable future. With access to over 98% of phone owners, businesses which make use of SMS marketing are likely to see practical, operational and financial benefits.
To find out more about using SMS services, contact us today for more information and advice.
While there are many ways you can probably think of to promote your SMS opt in campaign, there may be some “free” channels you’re neglecting. Thanks to Google, I can point out seven of them. At the mCommerce Summit Google gave a presentation about app promotion and optimising. I can’t even convey how exasperated the presenter was when he talked about how many opportunities companies just let slip by.
One retailer increased their online mobile traffic by 93% year over year using SMS messaging. Another increased foot traffic by 21% after adding mobile coupons to their marketing. Do you want to know how? Find out in our blog on increasing traffic with SMS messaging.
It’s been said that to be successful at something, you need to find someone that’s already done what you want to do, then emulate them. You don’t need to create or rewrite the rulebook every time. This is true of marketing too. While it’s a creative field, there are tried and true examples of what works. This is why case studies are so important to helping you understand how something like SMS marketing can work for you.
Every good retail business owner knows that the key to success is keeping his or her customers happy. Your level of customer service should be all encompassing to succeed and should consist of more than just being polite to the customer at the till.
Small screens increasingly equate to big business. 30 years ago, when mobile phones were still in their relative infancy and tended to be both expensive and as big as a rubber-bound brick, Vodafone predicted that the market would support around a million units. Fast forward to 2016 and mobile phones are a daily part of life for a majority of the global population.
Sometimes bloggers or journalists get a bit carried away. They see some data or fact, and run off to declare there’s a trend you need to know about. The latest one I’ve seen is all about how to reach the generation of “cashless shoppers”. The argument goes that you need to use SMS messaging to reach customers because they are all shopping online – where you obviously can’t pay in cash.
In our demanding, 24/7 world it is difficult to stay on top of your SMS marketing campaign but with scheduling you can ensure you are getting your message to your audience whatever the time.
What is stopping YOU from using SMS technology in your organisation? Here are some of the lingering myths and misconceptions about using business SMS systems for marketing, or stakeholder engagement, that may be holding you back from benefiting from one of the most effective group communication tools available.