Boosting Ecommerce with SMS Marketing
Whilst some businesses still offer physical sales, many companies have an online presence as well. Whether they trade solely on the internet or maintain physical stores, it’s vital for businesses to cater for online customers.
In order to increase sales and turnover, companies rely on a range of marketing methods, such as offline advertising or digital promotions. Whilst these can be effective, many businesses are overlooking the potential of SMS marketing.
With over 80 million active phones in the United Kingdom, the opportunity to reach potential customers via SMS marketing is significant. In addition to this, Real Business estimates that over 98% of business SMS messages are opened by recipients, with over 90% being read within just 3 minutes of being received.
When compared to alternative forms of marketing, such as email marketing, the increased reach obtained via SMS marketing is clear. Used to engage with customers, create brand awareness and increase sales, SMS marketing can be extremely advantageous for businesses.
Increasing online sales with an SMS provider
Currently, many of the 80 million phones in circulation are smartphones. With internet capabilities, consumers are using their devices to shop online, engage on social media and check their emails. This means that content delivered via SMS services can be acted upon immediately.
Sending potential customers a voucher code and embedded link via an SMS message, for example, enables them to go straight to your website to view products and services. With the added incentive of discount codes sent via SMS and easy e-commerce facilities, customers can make a purchase instantaneously.
Reaching your target demographic
Although online SMS marketing affords you the opportunity to reach vast amounts of people, you may want to target a specific demographic with your campaigns. Fortunately, business text messaging provides an effective way to do this.
With Ofcom estimating that over 93% of people own a mobile phone, it’s highly likely that your chosen demographic will be able to receive content via SMS. Furthermore, most people carry their mobile phone with them at all times, meaning that your marketing content can reach them quickly and efficiently.
For businesses offering online sales, a nationwide approach to SMS marketing may be extremely effective. If you’re focusing on increasing sales in a particular geographical area, however, SMS marketing can still be used to produce exceptional results.
By tailoring your business SMS campaigns, you can deliver content to a particular demographic within a specific location. If you have a physical store in North West London, for example, you may want to contact potential consumers within a 30 mile radius, and with a little customer intelligence SMS marketing allows you to do just this.
Similarly, if you are promoting an event in Birmingham, you may only want to target potential attendees within the city boundary. Once again, SMS marketing enables you to segment and engage with people within your chosen area, as well as marketing to the demographic most likely to be interested in your event, product or services.
What industries benefit from SMS marketing?
SMS marketing can be used in almost every industry and, what’s more, it can be used successfully. Whilst retailers may use SMS marketing to directly increase sales, even service related businesses can use SMS contact to operate more efficiently.
If your business requires customers or clients to make an appointment, for example, business text messages are an ideal way to remind people of their existing appointment and ensure that company time isn’t wasted. As well as increasing productivity and turnover, SMS marketing is an extremely cost-effective form of business management.
Similarly, companies which rely on repeat purchases or payments can use SMS services to remind customers to make additional payments or renew a subscription. Whether an insurance provider wants to prompt customers to renew a policy or an online entertainment company wants to encourage viewers to renew a monthly subscription, SMS marketing is effective. With customers able to click on links embedded within the message, they can respond to your call to action straight away, thus reducing distractions as the customer goes through the sales process.
Despite being suited to all sectors, many SMEs are missing out on the potential of SMS marketing. Real Business estimates that just 50% of small businesses are using SMS marketing and there are, therefore, a significant number of SMEs who are failing to reap the rewards associated with SMS services.
As a cost-effective method of marketing, SMS services can be used by businesses of all sizes. With larger corporations sending tens of thousands of SMS messages to potential customers, smaller businesses can simply use SMS services to contact hundreds or thousands of customers, should they choose to do so.
Retaining customers with SMS marketing
Whilst business SMS services can be used to instigate sales and tempt first time buyers, they can also be used to retain customers and engage with existing brand aficionados. Contacting an existing customer via SMS marketing can ensure that they feel valued and therefore increase their loyalty to your company.
Asking for their feedback or encouraging them to publish a review online, for example, can increase brand awareness amongst other people, whilst retaining your existing customers. With many companies hoping to attract ‘fans’, rather than ‘customers’, SMS marketing is an ideal way to build a network of loyal consumers.
In addition to this, SMS services can be used to provide an enhanced level of customer support. If you’re dispatching and delivering goods, for example, SMS marketing can be used to advise customers that their parcel is en route. Similarly, SMS services can be used to offer immediate customer support if a consumer has a query or problem. Providing efficient customer service, in a non-invasive manner, is valued by consumers and can, in turn, lead to positive brand recognition and subsequent sales.
As all businesses relying on marketing to entice new consumers and retain existing customers, it’s vital to make use of the most effective methodologies. Whilst SMS marketing is extremely effective in its own right, it can also be used to complement alternative forms of marketing, as part of a larger campaign.
With the use of smartphones and mobile devices only set to increase, the effectiveness of SMS marketing is likely to continue into the foreseeable future. With access to over 98% of phone owners, businesses which make use of SMS marketing are likely to see practical, operational and financial benefits.
To find out more about using SMS services, contact us today for more information and advice.
I came across an interesting article regarding the A2P market. It’s entitled “Growing Employment Rate to Benefit BFSI A2P SMS Market in Switzerland.” The contents summarise a new report from Transparency Market Research about the A2P market in Switzerland, specifically how it relates to BFSI or Banking, Financial Services, and Insurance (BFSI). You might be thinking that sounds boring rather than interesting, but what drew my attention was the relationship of employment to A2P SMS messaging.
Whilst some businesses still offer physical sales, many companies have an online presence as well. Whether they trade solely on the internet or maintain physical stores, it’s vital for businesses to cater for online customers. In order to increase sales and turnover, companies rely on a range of marketing methods, such as offline advertising or digital promotions. Whilst these can be effective, many businesses are overlooking the potential of SMS marketing.
With its out-of-the-box functionality, powerful designs and endless opportunities for customisation, it is no surprise that Shopify has become one of the most popular platforms for online stores. However, the key to success for any online store is getting customers to visit your website - and SMS Marketing is a simple and highly effective way to do this. Read on to learn how you can take advantage of SMS Marketing to help build your Shopify business and increase your profits.
At the end of February, Amazon’s S3 servers went down. And so did much of the Internet. What can we learn from the experience about communicating with customers during an online disaster? According to experts, having a plan that includes SMS messaging is key.
If there’s one thing most of us can agree on, it’s that our economic future is uncertain. The world economy reacted to the Brexit vote with unstable and falling stock markets. And no one knows exactly what the Leave vote means for the UK. But there are other uncertainties too. How can SMS help your business in these uncertain times, not just now but in the future.
Every good retail business owner knows that the key to success is keeping his or her customers happy. Your level of customer service should be all encompassing to succeed and should consist of more than just being polite to the customer at the till.
81% of mobile phone users use SMS or text messaging and 90% read text messages within three minutes of receipt. But it's not just a convenient way to chat with friends, fix a rendez-vous or remind people to do things; it has also become a powerful marketing tool for businesses large and small, national or global.
Discount codes, limited time sales, special exclusive pricing...you may have seen, or used, all of these in a text message campaign. For retailers, it is the most obvious and direct use of SMS marketing. It works and it's cost effective. But are there other ways you can put your SMS channel to work for you?
SMS coupons have redemption rates ten times email coupons. Averages run around 30%, but they could be as high as 45% for personalised messages. Even with those great numbers, retailers can still lose money to fraud. Find out how make sure customers only redeem your coupon once.