What’s in a Keyword? Three Rules to Using Keywords in SMS Marketing
You’ve probably seen keywords used in marketing text messages you’ve received. They’re short, easy to remember words you can type into a text message reply. A common example you’ll see is something like “reply STOP to unsubscribe” at the end of marketing text messages. STOP is the keyword.
But they really could be any words right?
Technically yes, but some are better than others.
Just think about what you want to use a keyword for. They are a mechanism you provide your customers, clients, or members to reply to your text message. Now consider that your customer is typing their reply on a small keyboard on their mobile phone. Even those who excel at texting (almost anyone under the age of 18) don’t want to have to type in a long word. So keeping it a short word is the first rule of keyword choice.
Beyond using simple, short keywords to instruct your customers (like “STOP”), you can use keywords to help track marketing campaigns. Whether you are running a contest, promoting a sale, or looking for feedback, choose a unique keyword for each campaign. This will let you determine which campaigns are the most effective. The second rule is use as many keywords as needed. Imagine you are an electrical retailer running a discount campaign using SMS messaging. You could have a single keyword such as “BARGAINS” for the customer to access a list of prices for all items but wouldn’t it be better to break the list down? How about “TV” for televisions, “HIFI” for music systems and “CAMERA” for photographic. Response rates and conversion rates will benefit by sending prospects straight to their area of interest.
Many of the text messages I get use different keywords. For example, a music venue frequently sends me texts asking me to reply in order to win tickets to a show. They could simply ask me to send the keyword “Enter” or “Yes” in order to enter the contest. But they don’t. For each musical act, they use a keyword related to the artist: their name, portion of the name, or a song title. This helps me know, or realise in the moment I’m texting, what exactly it is I’m agreeing to in my reply. And that’s the third rule, make the keywords make sense. For brands this might mean using a product name, or the brand name itself.
Bear in mind also that you can use keywords in conjunction with either SMS shortcodes or VMNs (Virtual Mobile Numbers). For a fuller explanation of these click here.
Following these three rules of keyword choice should help you in creating effective text marketing campaigns. You can always learn too, from the marketers texting you. Have you received any awful keyword choices? Please share with us in the comments.
We’re all familiar with shortcodes without actually knowing what they are. Shortcodes are the 5 to 6 digit numbers that businesses use for sending and replying to their text messages. To keep costs low and to get into the mobile space as quickly as possible, your small business needs a shared shortcode, here's why.
Whether you have a VMN or a shortcode, you probably want to use keywords for your SMS marketing. In Part 2 of this series you’ll find out how to pick keywords and what can happen if you don’t follow those general guidelines.
You worked hard to get those customers on your SMS marketing list. But now they are unsubscribing like crazy, or maybe just no longer responding to your messages. What happened? Maybe you’ve committed one of the following common, but easy to fix, errors that can completely drive your customers away.
Over 92% of people in the UK have mobile phones. SMS marketing is one of the best ways to reach out to them in a personal way. But for your marketing to be a real success, you need to get replies. Using a shortcode with keywords offers many benefits for your marketing. Let's take a look at the top three.
Is SMS marketing like social media? While there are similarities and both can be considered mobile marketing, the short answer is no. However when using a multi-channel marketing strategy it's important to know when to use a text message and when to use a social media channel.
Part 1 of a 2 part article comparing Virtual Mobile Numbers (VMNs) and SMS Shortcodes as means of receiving inbound SMS messages. The first part focuses on how VMNs work, what they are typically used for and what they cost. Part 2 follows with details of SMS Shortcodes.
Keywords are a big deal in SMS marketing. They’re more important than ever, whether you use a shortcode or a virtual mobile number (VMN) if you’re planning on using two-way messaging. Here's what you need to know to help you choose the right keyword for your SMS marketing campaign.
Text message marketing works because it is short, quick, personal, and immediate. You don't want to annoy the people you're reaching out to. If you're running an opt-in campaign, or a contest, keep the process to as few steps as possible.
The first thing to remember is that legally, you must give the customer the chance to both opt-in and opt-out of your SMS campaign - but the good news is people are happy to opt-in - 49% of them according to a 2014 survey. So all you need to do is stay compliant and follow some basic guidelines to grow your list.