Is SMS Marketing Like Social Media?
The easy answer to that question is no, not really.
While there are similarities (both can be considered in mobile marketing for example), they offer completely different ways to communicate.
Social media consists of various social networks. The big ones are Facebook, Twitter, LinkedIn, Google+, Pinterest, Instagram, and a few others. There are many, many smaller networks, as well as new ones popping up all the time. But all the networks basically offer a one to many form of communication. It really is much like traditional advertising in that respect. The difference is there’s an opportunity for the audience to interact with you.
SMS messaging though, should be considered a one to one form of communication. This is true even though you may send a single message to many people. Why? It’s because an SMS message gets delivered in a personal way – just to the one person reading it on their mobile. While there is a way for the recipient to respond to you, there usually isn’t the type of interaction you’d see in social media.
How you use them in marketing is different too.
How And Why You Use Social Media
Raise brand awareness – Pew Research says over 75% of online adults use social media. The number climbs to almost 90% for the younger generations. If you want people to notice you, social media is a great place to be.
Accelerate word of mouth advertising – The sharing mechanisms social media uses make it easy for your happy customers to tell their friends (remember unhappy customers can do the same).
Improve search engine rankings – Google takes into account Google+ sharing in its rankings. For a time many thought the other social networks were taken into account too. Earlier this year Google seemed to say the other major networks aren’t influencing rankings. But Google changes all the time, and sharing certainly can’t hurt.
Engage with many people at one time – You can share updates, discounts, or other relevant information with many people at once to get the word out fast.
Learn from your followers/customers – The comments or posts people leave is feedback directly to you about your brand, product, customer service – anything they contact you about. Also important is what people are saying about you, but not posting to your brand page or account.
How And Why You Use SMS Messaging
Provide specific information to one person – You can send account status, bank balance, package arrival, or any short message relating to your business and the receiver.
Quickly reach customers, employees, parents – anyone – with important or timely messages – When you need to make sure someone gets the message, SMS is the right choice. Delivery is almost immediate, and over 90% are read in the first three minutes.
Simple and easy to implement – Unlike social media, much of the process can be automated – even replies can be sorted automatically using keywords. Once established, there is much less management than maintaining social media engagement.
SMS is universal – Whilst a lot of people can access email and some social media platforms on their phone we are still a long way away from access being universal. With SMS messaging however this restriction doesn’t exist. Every phone on the planet can receive SMS messages which adds a different dimension to messaging.
As you can see, both SMS marketing and social media have their own purpose. Which one you choose will depend on what your marketing objectives are, but many brands are including both in their marketing plans.
There is something about SMS marketing that is not like any other form of marketing. It is a simple form of communication, but highly effective in forging close relationships with clients who purchase from you regularly. Here are 10 key ways to use SMS marketing for your business and how to get the most out of your clients.
Mobile marketing offers an unprecedented access to your customers virtually any time, anywhere. This is particularly true for SMS marketing because it is “always on”. Customers don’t have to be surfing the web, or using an app to receive messages. Instead, they see the marketing messages right alongside ones from their friends and family.
One of the greatest advantages of SMS marketing is the ability to be personal. This gives the opportunity to engage customers based on any number of actions such as purchases and registrations. Some people call this kind of marketing "just-in-time" which describes the concept really well.
This year SMS marketing is predicted to become an even bigger piece of the mobile marketing pie. Businesses of every size will be launching their first ever campaigns. If you’re one of them, take a look at our handy SMS marketing checklist below to help you do it right from the very beginning.
You’ve decided to try out SMS marketing. But you’re stuck on that first step of choosing the offer for your initial opt in campaign. Don’t worry, if you know the story of Goldilocks then you’ll understand just what to do after reading this blog.
If you’re still not sure about why you need SMS marketing, this blog takes you beyond the usual statistics to show three convincing reasons why you do. Find out how it provides value to you, and your, customers a variety of ways.
In a recent post I covered how to create urgency in your SMS marketing messages. It didn't feel right to leave out a few other key components - the U companions. In copywriting circles they are often called the 4-Us. They are: Urgent, Useful, Unique, and Ultra-specific. So to make sure I don't leave anything out, here I'll show you how to use the others in your SMS messaging.