Is SMS Marketing Like Social Media?

The easy answer to that question is no, not really.
While there are similarities (both can be considered in mobile marketing for example), they offer completely different ways to communicate.
Social media consists of various social networks. The big ones are Facebook, Twitter, LinkedIn, Google+, Pinterest, Instagram, and a few others. There are many, many smaller networks, as well as new ones popping up all the time. But all the networks basically offer a one to many form of communication. It really is much like traditional advertising in that respect. The difference is there’s an opportunity for the audience to interact with you.
SMS messaging though, should be considered a one to one form of communication. This is true even though you may send a single message to many people. Why? It’s because an SMS message gets delivered in a personal way – just to the one person reading it on their mobile. While there is a way for the recipient to respond to you, there usually isn’t the type of interaction you’d see in social media.
How you use them in marketing is different too.
How And Why You Use Social Media
Raise brand awareness – Pew Research says over 75% of online adults use social media. The number climbs to almost 90% for the younger generations. If you want people to notice you, social media is a great place to be.
Accelerate word of mouth advertising – The sharing mechanisms social media uses make it easy for your happy customers to tell their friends (remember unhappy customers can do the same).
Improve search engine rankings – Google takes into account Google+ sharing in its rankings. For a time many thought the other social networks were taken into account too. Earlier this year Google seemed to say the other major networks aren’t influencing rankings. But Google changes all the time, and sharing certainly can’t hurt.
Engage with many people at one time – You can share updates, discounts, or other relevant information with many people at once to get the word out fast.
Learn from your followers/customers – The comments or posts people leave is feedback directly to you about your brand, product, customer service – anything they contact you about. Also important is what people are saying about you, but not posting to your brand page or account.
How And Why You Use SMS Messaging
Provide specific information to one person – You can send account status, bank balance, package arrival, or any short message relating to your business and the receiver.
Quickly reach customers, employees, parents – anyone – with important or timely messages – When you need to make sure someone gets the message, SMS is the right choice. Delivery is almost immediate, and over 90% are read in the first three minutes.
Simple and easy to implement – Unlike social media, much of the process can be automated – even replies can be sorted automatically using keywords. Once established, there is much less management than maintaining social media engagement.
SMS is universal – Whilst a lot of people can access email and some social media platforms on their phone we are still a long way away from access being universal. With SMS messaging however this restriction doesn’t exist. Every phone on the planet can receive SMS messages which adds a different dimension to messaging.
As you can see, both SMS marketing and social media have their own purpose. Which one you choose will depend on what your marketing objectives are, but many brands are including both in their marketing plans.
Related Articles
5 Ways Restaurants can use SMS Marketing for a Festive Full House
SMS vs. Instant Message App Marketing
It seems there's a new messaging app popping up every month. It's hard to keep track of them all, but it's also hard to ignore them if you're looking to use mobile marketing. When you've got limited marketing resources, should you spend them advertising on the latest IM app, or go with SMS marketing?
To Txt Speak, or NTTS. TITQ.
Is it a good idea to cram more information into your precious 160 characters by using "txtspk" acronyms and abbreviations? Yes and no! It depends on the audience and the message. In this post you can pick up some insights into this question and join us in dissecting a real life example.
More People Prefer SMS Loyalty Programmes
Loyalty and rewards programs can help your business retain your best customers. But they only work if customers see your messages and can check their reward status. A new survey shows most people prefer companies use to SMS for loyalty programs. Find out why in this blog.
5 Ways to Put the Spring Back into Your SMS Marketing
9 Reasons to use SMS Marketing in 2018 [Infographic]
6 Ways to Get Results, and Not Annoy People, with SMS Marketing
Using SMS marketing is one highly effective way to maintain relationships with mobile users, but there's an incredibly fine line between engaging with someone and annoying them to such an extent that they swiftly delete your marketing messages and never want to hear from you again. Here's 6 things to keep in mind to make sure you don't annoy your subscribers.