SMS Alerts! SMS Messaging for The IT Industry
The life of an IT administrator or manager is a constant battle with the equipment and software they manage. Something always fails, usually at the most inopportune moment. If the issue isn’t fixed in a reasonable time, there are usually consequences in one form or another.
So how can you use SMS alerts to make sure your IT team is always aware of issues and the need to fix them quickly?
Use SMS messaging to notify staff immediately when a problem occurs.
Here are a few examples of how you can use it to improve response times, reduce costs, and impacts of downtime:
- Hardware failures – When a storage device, network router, or server fails no one is happy. Even when you’re running management software that will immediately re-provision the downed resource, someone still needs to come in and fix the broken one. If the repair isn’t made quickly, the remaining systems could become stressed.
- Security breaches – If there’s one issue that needs to be addressed immediately it’s security. Whether it is a new vulnerability that needs to be patched or an active hacking attempt, your system can notify the appropriate person via SMS alerts.
- Client technical issues or changes – IT service providers work hard to keep their infrastructure up and running for their client bases. Since they are providing a service it’s important to be responsive to client requests and issues. SMS messaging can be a great way to contact support for immediate assistance, especially after hours.
- Power outages or disasters – A loss of power or disaster is probably one of the most stressful times for IT staff. Depending on the types of disaster recovery options in place, there could be a whirlwind of activity to get the systems back up in a new location. The faster the staff gets the message, the faster the recovery can be.
- Staff rostering – If you have a rota on “on call” engineers or technicians on standby to deal with problems you can use SMS to bring problems to their attention, even if they are not sat at their computer. you can also create groups of numbers so teams can be informed as well as individuals.
IT departments can easily set up message services for all these situations and any other that requires immediate notification. You have a person or call centre send the messages, or integrate directly into applications using an SMS API.
We have many customers using our SMS API for IT support and monitoring. To find out more, contact us via email, chat, phone or by using the contact form below. If you have an interesting use for SMS alerts please share it with us.
Related Articles
Should You Use SMS Messaging for Customer Relations?
Universities and Summer Schools Use SMS to Keep Students Focused
It used to be you could skip a lecture or sleep late at university. But using the excuse you forgot about a session is about to become less believable than it already was. And it's all down to the ways educational institutions are using new technology to engage with students, mainly SMS.
Recruitment Industry Grows With Technology – And SMS Messaging
Recruiters today don’t need to wait for people to find and apply for jobs on the internet. They can simply send a text message out to their database with a new opening and watch the applications stream in. They can save time too, by sending updates to prospects via text message letting them know when their applications are received or processed.
5 Facts Your Business Should Know About A2P SMS Messaging
Is SMS messaging a good investment of your business’ time and money? A report from Mobile Ecosystem Forum shares some data on how SMS is being used, who is using it, and provides some evidence showing the answer to that question is most likely “Yes”!
Drive Up Attendance During Festival Season with SMS Messaging Part 2
Festival season is upon us! Experienced festival organisers predict that to be successful you need more than just music. You’ll need to offer an experience to your attendees. In the last blog I covered some of the reasons for that, and ideas on how to start building your SMS marketing list before your festival begins. In part 2, we’ll take a look at how to use SMS to create engaging experiences for attendees while they are at your festival, and even after they leave.
70% of Employees Want Their Employers to Use SMS Messaging
SMS messaging is a terrific way of keeping in touch with employees. Confirm work schedules, notify employees of payroll transfers, chase deadlines and more. What's really great is that the employees themselves really want employers to communicate the way.
Daily SMS Reminders Can Help Improve Health
Before the winter cold and flu season hits I decided to do what I can to get healthy and stay healthy. Last week I began a 21 day cleanse that involves eating lots of fruits and vegetables as well as taking supplements. A lot of supplements. So many that I really have trouble keeping track. But luckily the company that makes the cleanse I'm using offers support via SMS reminders.
Why People and Companies Prefer SMS Messaging for Customer Support
People like SMS messaging. They really do. In a variety of surveys and studies, consumers continue to say they like it when companies use SMS to communicate with them. Let's look at some of the data that proves it to be true, and also how to make sure your company is using it correctly for customer support communications.
SMS Messaging for Personal Injury Solicitors
Since the withdrawal of legal aid for personal injury claims in 2000, a lot has changed in the legal claims industry. Not only are the funding options for claims completely different, the marketplace has also become increasingly competitive, making it harder and harder for companies to stand out from the crowd. With most claimants now settling for fixed scale payments in order to reach a quicker resolution, customer service is quickly becoming the biggest differentiating factor in today’s market. Read on to learn how SMS Messaging can help personal injury specialists win customers time and again and increase their market penetration.
3 Golden Rules for Sending Your SMS Messages at the Perfect Time of Day
Have you struggled to find the right time to send your SMS messages? Have you gotten complaints because customers found your messages too annoying? You might be sending them out at the wrong time of day. Follow these three simple rules and discover the perfect time for your messages.