fastsms profiled in 60 seconds
We aren’t ones to toot our own horn that often, but being featured in a magazine doesn’t happen everyday. It did happen though, so we’re excited and wanted to share it with you.
The August edition of Corporate Vision magazine focused on start-ups in the UK. The magazine has a “60 Seconds” section which is a take on the need to be able to explain your business in 60 seconds or less. They asked some great questions to our own Oliver Burt, Marketing Director, who undoubtedly succeeded in 60 seconds or less.
In his allotted time, he was able to highlight some of the best aspects of fastsms as a company.
Unique is the word...
What makes you unique? That’s what everyone wants to know. And everyone expects a simple answer like being the cheapest, the fastest, or the oldest company. We’ve had conversations about what our one uniqueness is, but it isn’t just one thing. It’s the combination of things we’ve put together that make us unique. We have the most reliable technology (you can find the uptime of our service right on our webpage), and we offer a higher level of support for free, 24/7, than any other SMS company in the UK. Whether you send 100 or 100,000 messages a month, you have access to the same great support. Oliver said it best in the article, we have “the most competitive prices on the market without ever compromising on quality.”
Challenges we face for our customers
We never stand still. We’re always looking ahead, planning, testing, and implementing new features, user interface improvements, and tools to support our customers. And the biggest challenge within that is delivering our service in a way that anyone can use. It needs to be powerful, yet simple. Each update we provide needs to make things better, easier, and most of all, make our customers happy. We don’t always get it right in every detail. And we’re grateful when our customers let us know what they like, what they don’t, and what new things they need. We look at every change as a step forward towards the best solution.
In the article, Oliver talked about these challenges. But in reality these challenges are just what we do every day. We take them in our stride, so that you, our customer can simply use the service without a lot of stress or fuss.
Technology is still about people
We run a technology company. SMS messaging as we know it wouldn’t exist if the technology wasn’t there to support it. But we feel our business is still about people. One of our goals is to provide the highest level of UK based support and advice 24/7. You can contact us through Live Chat, Email or phone and we’ll do our best to answer all your questions, regardless of how much you’ve spent with us. We’ll give you honest advice and not tell you things designed to sell you a more expensive solution to your problem.
We’re also focused on the detailed needs of our customers. We encourage them to ask for features or changes they think will make using our service better. Our in-house development team responds as quickly as possible to those requests while also staying up to date with changes in technology that might also help our customers.
Obviously we think what we’re doing is pretty cool, or we’d be doing it differently. Our customers seem to really like us too. And with that, the horn has been tooted, and the blog will return to its regularly scheduled posts next week.
Related Articles
Fastsms Wins Best SMS Provider Of The Year
For the second year in a row we’ve been selected by Corporate Vision Magazine as the best SMS platform and SMS Service in the UK. We earned those awards by working hard to make the best platform and offer friendly personal service. Read all about it here.
The 4 Parts of an SMS Message
The great thing about SMS messaging is how simple it is. You just type, click send, and the other person gets the message almost instantly. But there’s more going on in that simplicity than you might realise. Each message has different parts. Let’s look at them individually so you’ll understand everything that goes into your message when you hit “send”.
It was a great 2015 at fastsms : Review and highlights
Feefo recognises fastsms in Trusted Merchant accreditation
Fastsms signed up a year ago with Feefo to provide feedback from customers of what they thought of our products and services. Read their comments here.
How SMEs can use SMS in their Business Marketing
As a small to medium-sized enterprise, you will always be looking for ways of expanding your marketing outreach and public relations efforts without too much additional cost to your company. Chances are your budget is tight and you are limited in the extent in which you can advertise too. That's where SMS comes in.
Fastsms Has A New Home In Worcestershire
Take a few minutes to watch a video of our Technical Director and Operations Director showing off our new office space in Worcestershire. Then get to know our team as they discuss what they like best about the office.
