Travel agencies: Take advantage of New Year’s resolutions
Every year about this time people are doing their best to keep their New Year’s resolutions. Many resolutions are broken before the end of January, but others linger through the year. Fortunately for travel agencies, many different kinds of resolutions involve travel.
People want to get fit, volunteer more, “unplug” from their everyday life, spend more time with the family, or work on improving themselves any number of ways. For many of these, a trip would be the perfect opportunity to work on those resolutions.
As a travel agency, you can help them live up to their own expectations. But you need to get their attention first. But as January is nearing a close, you’ll want to get out in front of them quickly.
Since resolutions are very personal, you’ll also want to connect with people on a personal level. SMS messaging lets you speak to each individual about their goals for the year and how travel can help achieve them.
Here are two ideas for using SMS campaigns to connect with people interested in travel.
- Gather your list. If you don’t already have a list of people who’ve opted in to receive marketing messages, you can use a contest to gather opt ins. This can be done on your website, in your offices, or through regular printed advertising. The contest could be as simple as gathering mobile numbers and offering a chance to win something like a travel voucher. It could also be something more informative like a mini-survey where you ask 2-3 questions about their goals for the year. The benefit of a survey is you’ll be able to segment your list better for future offers. The survey could be implemented on your website, shared via social media, or by having people text you certain keywords. For example, ask people what their self-improvement goals are this year and let them use one of several keywords. For example: “UNPLUG”, “VOLUNTEER”, “GETFIT”.
- Send travel deals that fit the person’s goals. If you run an opt in campaign where you collect information about the people, you’ll be in a great position to target opportunities to each of them. Those that want to unplug can get offers for spa retreats in Bali. People who want to volunteer can be sent travel offers for Africa, South America or any place you can connect them with a charity organisation. You may also have this information on the people you’ve already helped in the past. In fact, you may have even more information on them. If so, you’re in a great position to really offer people what they want when it comes to travel. By sending them SMS messages you’ll be letting them know what opportunities are available in a more personal way than via post or email.
One of the best things about SMS messaging is how quickly you can get started using it. Even though the new year has started, you still have time to get your campaigns going while people are still thinking about their resolutions. We have options you can use to get started now, in just a few minutes.
Did you have a resolution to grow your business in 2015? SMS messaging can help you do that starting today, as many travel agencies have already discovered. Simply sign up for a free account, or you can connect with us via live chat, email or phone. We’d be happy to help you get started.
Now that the peak travel season is over, how can travel agents stay top of mind in their customers? If you look around, you’ll notice everyone seems to have a mobile. That means SMS is the perfect way to reach them and make sure you’re not forgotten.
With the summer peak season fast approaching, now is the perfect time for hotels to keep in touch with their guests and take advantage of upselling and cross-selling techniques to increase revenues. In this article, we demonstrate how to use SMS marketing to make the most of the opportunities in both and unlock added value for your business.
SMS marketing has seen a huge uplift in popularity in recent years, with big brands investing in the technology to better engage with their customers. There are so many benefits of SMS marketing, from the ability to directly to reach customers with your communications, to the fact that over 80% of SMS texts are read. With over approximately 90% of the world receiving mobile coverage, you’re highly likely to be able to reach your audience, regardless of where they are. SMS marketing is cost effective, and campaigns are quick to develop, in as short a time period as the time it takes to write a text message. This gives you the advantage of being able to communicate quickly, and effectively with customers, reacting to information almost instantaneously. With so many reasons to use SMS marketing, we’ve highlighted four sectors successfully using SMS messaging as case studies to highlight the advantages of investing in the technology.
Sometimes bloggers or journalists get a bit carried away. They see some data or fact, and run off to declare there’s a trend you need to know about. The latest one I’ve seen is all about how to reach the generation of “cashless shoppers”. The argument goes that you need to use SMS messaging to reach customers because they are all shopping online – where you obviously can’t pay in cash.
The recent weather likely has many people thinking about their summer holiday. It's great news for travel agents looking to book ahead for the coming months. If you're a travel agent, SMS messaging is fast becoming a primary way to communicate with your clients.
Using people’s names in marketing is great. It does provide a certain level of personalisation that can get people more interested in what you’re sending them. Of course in text messaging, you don’t always have the room for a name, your message, and the required opt out information … usually there just isn’t enough room. So how can you make your marketing messages personal?
In order to appeal to new customers and interact with existing ones, businesses are always looking for new marketing methods. Whilst many companies are using traditional and online marketing techniques, these aren’t always effective. Email filtering, for example, means that many recipients may not even be aware that they’ve received contact from your company. As many email hosts provide in-built spam filters, it’s easy for email marketing content to be overlooked or ignored completely. SMS marketing, however, overcomes many of the obstacles associated with online and email marketing. Whilst potential customers may not see your company emails, SMS messages aren’t filtered in the same way. The delivery rate is, therefore, far higher for SMS messages in comparison to marketing emails.
The travel industry has made some inroads into using SMS messaging, but hasn’t yet taken real advantage of the potential of A2P messaging. Find out how it can be used to save time and provide the high-quality service today’s mobile travellers expect.