SMS Marketing And Why It Matters For Online Retailers
If you run an online retail store, you rely on the internet to run pretty much every aspect of your business and it naturally follows that the obvious way to communicate with your customers is also by online methods such as email or social media, particularly for marketing campaigns. Yet you also know that you and every other internet user out there are both pressured for time and swamped by emails, with the result that many emails go unread and are simply ignored or deleted by the recipient. This means that many of your marketing emails will fall by the wayside and merely represent lost effort. Meanwhile, it may not have even occurred to you to look into the benefits of SMS Marketing.
Email is still an effective and important method of communication in the right time and place but some marketing campaigns may be more effective when channelled through other media. Think about your target audience; if it’s business to business (B2B) then email is still the preferred option for most B2B marketing and communication, but when it comes to business to consumer (B2C) sales, SMS text message statistics show it consistently outperforms email marketing.
If you read MailChimp’s (an industry leading email marketing platform) statistics reports from earlier this year, they report that open rates for emails hover around 20% on average. That’s 1 in 5 emails actually opened in the first place. The click rate? Around 2% average. That’s 1 in 50.
The open rates for SMS messages? Around 98%. This is because people don’t tend to ignore text messages. After all, their phone is usually close to them 24/7 and it takes seconds to read. Although data on click through rates differ depending on what you read, it appears to be around 35% to 40%.
With Ofcom reporting in 2015 that 93% of UK adults owning a mobile phone and 66% of them being smartphones able to access the internet, mobile phones are now the number one device used in the UK above laptops and PCs. And mobile phones usually go wherever their owner goes.
As if these statistics weren’t promising enough, there are other benefits SMS text messaging has over email marketing:
Benefits of SMS Marketing
- Less Work: Emails tend to require more effort in putting them together, they need to be worded well, involve creative design to make them eye-catching and ensured that they are compatible across mail clients. SMS messages have to be kept short, don’t require additional design work and are compatible over all devices capable of receiving texts – whether they are smartphones or just a basic handset.
- Quality Over Quantity: Because SMS messages are limited to 160 characters, you need to get to the point quick. This makes you focus on what’s really important and discard the rest while emails can contain a lot of ‘filler’ content that many readers won’t read through.
- Less is More: The more emails you send, the more likely someone will read and respond. With SMS text messages, you do not want to send too many as this will risk irritating the customer. Most SMS campaigns can keep the client returning on less than 5 messages per month.
Of course, this is all very positive information but how could SMS text messaging be applied practically to boost your online retail business? Here are some tried and tested ideas you could use:
SMS Marketing to boost your business
- Discounts: Customers love feeling like they have special access to a bargain. Send customers a text with a simple discount code to use on their next online purchase through your website.
- Special Offers: Relay offers such as deal of the week, buy one get one free or free gift with purchase over a certain value. Again, all can be summed up in a short text providing a code to enter into your website’s shopping cart.
- Sales: Notify customers of sales, be it end-of-season, stock clearance or a flash sale. A simple text announcing the type and dates of sale can help to direct more customers to the sale website when they otherwise may have missed it from not checking their emails or online recently.
- Loyalty Programs: Keep customers informed of their points tally and send them rewards for being part of the club. Or just reward them for being a loyal SMS subscriber. Customers like to feel that their loyalty is being recognised and rewarded.
- New Lines/Products: Inform regular customers when you have new items due to come in or in stock and give them the website link to view. A simple example would be: ‘’Winter 2017 ladies footwear arriving 1st Sept. Click link for range preview’’ Tap into those who like to be first to have the latest items.
- Order & Delivery Status: As courier companies get ever more tech savvy, customers expect more than ever to be kept informed of their order status. SMS texts can relay the information quickly wherever the customer may be.
- News & Tips: Upsell and provide great customer service by sending links to relevant and interesting topics related to the products you sell. For example, if you sell cycling accessories then you could send something like ‘‘Winter’s coming. Top tips and products to make sure you and your bike are ready, click link (to your website)’’.
SMS Marketing vs Email – Which is Cheaper?
SMS text messaging marketing can seem slightly more expensive than emails, but because it returns higher read and response rates, then the return on investment rates will compare very favourably. As with any other direct marketing, the customer’s consent is required by law, but if you are already emailing customers, you should be familiar with the rules.
Ultimately, what approach will suit you best is for you to decide depending on your type of business and your customer base, but the ultimate goal for any online business is to increase your reach to potential customers and to maximise opportunities for response and conversion rates. Including SMS text messaging within a combined multi-method marketing approach could really help to significantly strengthen your sales and ROI.
At Fastsms, we are passionate about helping businesses of every shape and size succeed with our competitively priced business bulk SMS messaging solutions. To find out more about how we can help you to grow, call now on 0800 945 5305.
Here's some ideas on what you can do to help your SMS campaigns to do better. Use the following checklist to see if you’re using all your possible channels.
Shoppers are very tech savvy. Even when they shop in store they are using their mobiles to do price comparisons, look up reviews or post on social media. And while your customers are busy using tech, your store needs to be using it too. SMS is one of those technologies that can really enhance the shopping experience whether your shoppers are in store, or not.
Every good retail business owner knows that the key to success is keeping his or her customers happy. Your level of customer service should be all encompassing to succeed and should consist of more than just being polite to the customer at the till.
In our demanding, 24/7 world it is difficult to stay on top of your SMS marketing campaign but with scheduling you can ensure you are getting your message to your audience whatever the time.
Have you ever been inside a Walmart or ASDA Supercentre? If you have, you’ll appreciate the possibility of what I’ll share in a moment. If you haven’t, try imagining walking into a store so big you can barely see one end from the other, where the shelves are packed with everything you might ever need, and staff who are often less than helpful (not everywhere mind you, but often). The point is you can get lost or frustrated if you’re trying to find a certain item that you need, or is on sale. Finding the right section is sometimes challenging, and even if you think you’re in the right spot you might not be.
In my last blog I looked at five reasons you want to use SMS messaging in your business. In this blog we're looking at the same topic, just from the consumer's point of view. For example, how do you really know your customers want you to send them messages via SMS? Isn't email or a phone call good enough? Is it worth your time to learn how to use SMS messaging in your business?
SMS messaging can be a hugely productive way of developing your marketing strategy. Text messages are read - on average - in less than 5 seconds. That means you only have a short period of time in which you can impress your potential customer. People are starved of concentration thanks to hundreds of digital and offline distractions, along with the many other companies all reaching out to them through SMS. In order to be effective and get the most from SMS text messages, you need to be creative with your SMS marketing. So here's how...
E-commerce businesses have a huge problem. Consumers fill up their shopping carts, then rudely abandon them before completing a purchase. Of course, they don't mean to be rude, they have their reasons for leaving a full cart behind. But what if it were possible to get some of those sales back?