How Travel Agents Can Compete with Online Booking Sites by Using SMS Messaging
The lure of quick, easy and cheap travel arrangements online has revolutionised the way people find and book travel. Travel agents offer so much more than search, click and book, but still find themselves facing competition from online booking organisations. But none of the major online booking sites can offer the personalised service an agent does. But as a travel agent, you can take advantage of new technology to help your customers and their business.
The key is to demonstrate your added value to current and potential customers. Here are three ways you can use SMS messaging to differentiate yourself from the competition:
Offer helpful information to travelers before and during their trip. This can be last minute trip updates and notifications, warnings of late transportation or other delays, baggage or security restrictions, and reminders of important dates and times.
Keep in touch after the trip. Send a short text message saying thank you for using your services and you hope they had a wonderful time. You can even ask them to reply if they want to with comments or suggestions. Everyone loves getting goodies on their birthday. Send your clients a text message with a special incentive or coupons for future travel as a present, or even a small voucher for the local pub. Your customers will know you really care about them and will come back to you time after time.
Continue the conversation. Even when their trip is over, you can still send them special offers. These could be for travel or contests, sweepstakes, and other opportunities. If you can, tie the offers into the profile information you have for them based on their travel and other info they’ve authorised you to have. For example, if they like golf destinations, send them notification of a related event or travel opportunity sponsored by a golf resort or company.
New customers will appreciate all your attention and personal service. They just can’t get that at major online booking sites. For customer’s you’ve helped travel before, they will appreciate you even more. Their loyalty will only continue to grow as each text message can show how you can help and how you care.
These ideas and more are contained within our “Travel Agents’ Guide To SMS Messaging“. It’s specially written for Travel Agents with lots of business boosting tips … and it’s completely free!