3 Ways Travel Agencies Can Take Full Advantage of SMS Messaging
The recent weather likely has many people thinking about their summer holiday. It’s great news for travel agents looking to book ahead for the coming months. If you’re a travel agent, SMS messaging is fast becoming a primary way to communicate with your clients. This is true even for the non-tech savvy over 50 demographic. According to an article on ttgdigital.com, the over 50 crowd is more mobile and Internet aware than most people assume.
More than 93% of Brits own a mobile phone according to Ofcom. SMS messaging lets you interact with them almost instantly, with very high (98% or more) open rates within just a few minutes. But what sorts of messages would you send? Here’s a list of three types that could help streamline your travel business:
- Support the sales process – Text messages are perfect for sending details regarding purchases, quotes, or accounts. For example you can send payment reminders before the due date and get more of your money on time. You could also send a reminder for late payments with a link to pay online so it’s very easy for the client to do. Lost passwords, account numbers, or quotes for an upcoming holiday are also great ways to use SMS messaging to improve your sales process.
- Keep clients up to date – These days clients like to be informed. Help them out by sending any weather alerts or warnings regarding their travel or destination. If there’s a delay in travel or tour, send them another message letting them know. Before a trip, you could also send safety tips or advice specifically for their destination.
- Send them confirmations – Once you have all or portions of the holiday confirmed, send the confirmation to the client via text message. Include confirmation numbers, or even links to a webpage with all the details. Your clients will appreciate knowing the details are confirmed and they’re all set to go.
You might already send these types of messages via email, and that’s great. Email is wonderful, but when you need to make sure a message arrives and that the client will see it, nothing beats SMS messaging.
For lots of ideas, tips and insights into how text messaging could help you download for free our Travel Agents Guide to SMS Messaging. It’s based on how our travel sector customers tell us the have benefited from fastsms in their businesses.
Today we’re bringing our technology with us on our travels - using our smartphones to create a more personalised experience, one that points us towards tailor-made itineraries. This means those who promote certain sectors of the travel industry are in a strong position to have their SMS marketing campaigns favourably received.
The lure of quick, easy and cheap travel arrangements online has revolutionised the way people find and book travel. Travel agents offer so much more than search, click and book, but still find themselves facing competition from online booking. But none of the major online booking sites can offer the personalised service an agent does.
With the summer peak season fast approaching, now is the perfect time for hotels to keep in touch with their guests and take advantage of upselling and cross-selling techniques to increase revenues. In this article, we demonstrate how to use SMS marketing to make the most of the opportunities in both and unlock added value for your business.
The travel industry has made some inroads into using SMS messaging, but hasn’t yet taken real advantage of the potential of A2P messaging. Find out how it can be used to save time and provide the high-quality service today’s mobile travellers expect.
For travel agencies, SMS messaging allows you to connect with travellers on a one-to-one, or one-to-many basis, yet still be personal. How can that be? People guard their mobile numbers and only share them with the people or businesses they really want to hear from. It's their personal number after all, and they won't hand it out to just anyone.
In order to appeal to new customers and interact with existing ones, businesses are always looking for new marketing methods. Whilst many companies are using traditional and online marketing techniques, these aren’t always effective. Email filtering, for example, means that many recipients may not even be aware that they’ve received contact from your company. As many email hosts provide in-built spam filters, it’s easy for email marketing content to be overlooked or ignored completely. SMS marketing, however, overcomes many of the obstacles associated with online and email marketing. Whilst potential customers may not see your company emails, SMS messages aren’t filtered in the same way. The delivery rate is, therefore, far higher for SMS messages in comparison to marketing emails.
Now that the peak travel season is over, how can travel agents stay top of mind in their customers? If you look around, you’ll notice everyone seems to have a mobile. That means SMS is the perfect way to reach them and make sure you’re not forgotten.