Getting a Reply: Should You Choose a VMN or Shortcode? Part 2
In part 1 of this series I covered everything about virtual mobile numbers (VMNs). In part 2 I’ll go over what you need to know about SMS Shortcodes so you can decide which of the two you really need for your SMS marketing campaigns.
How They Work
Shortcodes are just what the name describes: a short code used to deliver SMS messages. The exact length varies by country. In the UK shortcodes are mostly 5 digits long (87007 for example), but in the U.S. they can be five or six digits long. Many other countries use only four digits.
However long shortcodes are, they are always much shorter than VMNs, or the long codes as they are sometimes called. This is one reason shortcodes have become popular. It’s much easier for people to remember five digits than it is eleven.
Functionally, there are many similarities between shortcodes and a VMN. Users just type in the number and send the text. On the receiving end, you can easily filter and forward the replies based on keyword or other criteria. But shortcodes are different from VMNs in how they are managed.
It’s an involved process to obtain a custom shortcode (vs. a shared one provided by your SMS provider) that can take months. They are highly regulated and require agreement between different carriers in order for them to work with every mobile number in a country. Because of this regulation and inter-carrier agreement, shortcodes do not work internationally. From start to finish the process can easily take three months.
Another side of the regulation is every carrier has the right to suspend shortcode service at any time. If a particular carrier claims your use of the shortcode violates any of the many regulations, it is their option to stop supporting it. That means any customers you have on that carrier will not be able to reach you using that shortcode.
How Much They Cost
Many SMS providers have their own shortcodes. The different service packages offered to customers usually revolve around renting a keyword on their shortcode rather than purchasing a shortcode outright. In theses cases you can use the shared shortcode of the provider, and pay for the keywords. The cost of keywords varies significantly between providers.
Custom shortcodes, because of the difficulties in obtaining them, are very expensive. Setup fees run between £500-1000 . Monthly fees are in the same range. There is usually a contractual agreement for a minimum amount of time to rent the shortcode and prepayment is usually required.
In short, custom shortcodes are very expensive.
When To Use Them
Many organisations choose shortcodes because they are easy to remember. A custom shortcode could also become another recognisable symbol of a brand. When running a marketing campaign to generate opt-ins, a contest, or fundraising for charity an easy to remember number could improve results.
At least that’s the theory.
It’s hard to find statistical data to prove consumer behaviour regarding shortcodes. But you can find individual case studies supporting their use in certain circumstances: Basically using a shortcode in a situation where your message will be seen or heard for only a short while like radio, a TV ad, or even some display advertising.
Should You Use A VMN Or Shortcode
In our experience, the costs of custom shortcodes rarely justify the return on investment. Most people have their mobiles with them at all times. If they see an ad in print somewhere they can take out their mobile and send the text right away. Even in radio or TV ads, people are used to hearing or seeing long numbers given as forms of contact.
If you are going to advertise in such places it probably is worth testing the effectiveness of a shortcode versus a VMN by first taking advantage of your service providers shortcode and a keyword. Even if the shortcode gets a better response, evaluate if consumer recognition of a unique, custom shortcode will improve the response enough to justify the costs, regulations, and timeline.
Go Auto, a car dealership in Edmonton Canada, was using SMS messaging in their business for marketing. And their sales staff used text messaging on their mobiles to connect with customers. But it was all getting a bit out of control. They wanted something that would let them manage their SMS messaging better.
Getting to grips with the underlying psychology of how audiences react both consciously and subconsciously to your message is key to achieving the maximum effect in any type of marketing. All kinds of things come into play with different media, from colours and shapes to images and videos. Even the way things move can have a powerful effect on a viewer. Unlike many other forms of marketing, however, SMS marketing is unique in that the only tool you have is words - and not many of them. But armed with a basic knowledge of consumer psychology, 456 characters is more than enough to get the desired effect. In this article, we present our six top tips to take advantage of the psychology of SMS messaging.
When you start using SMS marketing, one of the first decisions you need to make is whether or not you’ll need to get replies. If you do, then you’ll need to decide between shortcodes and a virtual mobile number (VMN, also called longcode). If you don’t, then that’s alright too.
If you’re using SMS campaigns as part of your strategy to drive sales, sign ups, fund raise, or any goal, you’ll need to know if it’s working. You may be familiar with email tracking or other forms of marketing metrics but how do you measure the effectiveness of SMS campaigns? Here are five different ideas for you to try.
Whether you have a VMN or a shortcode, you probably want to use keywords for your SMS marketing. In Part 2 of this series you’ll find out how to pick keywords and what can happen if you don’t follow those general guidelines.
Hotels constantly strive to improve customer experiences, but sometimes things go awry. Many problems could be fixed if the customer complains while at the hotel rather than later when they return home. By having a 'textline' you can give guests the opportunity to share their views directly with management without a direct confrontation.
In many ways, SMS messaging is so commonplace people don’t think about it. They just do it. For example, using SMS for mobile marketing in retail is a fairly standard use case whether you’re a company or the consumer. But there are always exceptions – those who innovate when it seems there’s nothing new to be had. Here are two examples of companies from the US using SMS in ways no one else is – yet.
SMS flies under many marketers radars when it comes to building an inbound marketing strategy. But if Buzzfeed's news app is to be believed, there are days when SMS generates the greatest percentage of shares on that channel, beating out Twitter, Facebook, WhatsApp and email. SMS share buttons are reported to have been used 4 times more than Twitter buttons. When you consider Twitter has 317 million active users, then SMS marketing has huge potential for a hotel business.
Part 1 of a 2 part article comparing Virtual Mobile Numbers (VMNs) and SMS Shortcodes as means of receiving inbound SMS messages. The first part focuses on how VMNs work, what they are typically used for and what they cost. Part 2 follows with details of SMS Shortcodes.
Over 92% of people in the UK have mobile phones. SMS marketing is one of the best ways to reach out to them in a personal way. But for your marketing to be a real success, you need to get replies. Using a shortcode with keywords offers many benefits for your marketing. Let's take a look at the top three.