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appointment reminders Tag

News, tips & advice from FastSMS

SMS messaging can meet many different needs across a wide range of organisations. One of the most common uses though is reminding people of appointments.

If your business is based on selling your time, like a salon or a health practitioner, it is galling when a “no show” leaves you with an empty slot. you can’t sell that time again, it’s too late. You can try to get the client to pay anyway but that is bad for customer relations. If you are a hospital or vet it’s worse. Not only do you waste time but you also leave expensive equipment unused.

It is clearly shown that by collecting clients’ mobile numbers and using the automated tools in Fastsms to send them one or more reminders, especially the day before their appointment, you will dramatically reduce “no show” problems and avoid the associated wastage of time and resource.

It used to be you could skip a lecture or sleep late at university. But using the excuse you forgot about a session is about to become less believable than it already was. And it's all down to the ways educational institutions are using new technology to engage with students, mainly SMS.

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When people talk about SMS marketing they usually refer to the one-way message with coupon codes for a sale. Or potentially a two-way message requiring the customer to respond with a keyword in order to get a deal. And that is customer communication for sure. It’s also marketing. But it’s just the very basics of what SMS messaging can do for your business.

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Mo Farah is in the spotlight again, but not for winning. I’m not here to offer commentary on what he may or may not have done – or even what his coach may have done. Instead, I wanted to talk about the issue of his missed drug tests from a different perspective, and offer a solution that could have helped him and other athletes that miss their appointments, but didn’t have intent to infringe on the anti-doping regulations.