Proof SMS Messaging Gets Results: Increase Sales
One of the most consistent results I see with SMS messaging is an increase in sales. Retailers can use different methods in the messages – coupons or limited time sales for example – but the result is almost always a bump in sales (assuming the campaign is done well, following best practices).
In this entry of the Results Series, I’ll share examples of just how big, and fast, those bumps can be.
By the Numbers
The sales numbers I list below come from businesses across the UK, US and Canada. It doesn’t seem to matter what country it’s used in, SMS gets great results.
Here are some of the best sales results published to date:
- A specialty home improvement store had a 32% increase in sales within one day of sending its first campaign.
- A pizza restaurant saw a 33% increase in sales in three weeks.
- A beauty salon and spa had $196,000 in sales in 30 days from one SMS campaign.
- Sales turnover increased between 30-50% for a travel agency after ditching PPC and email for SMS marketing.
It’s hard to argue with sales numbers like these. But not every company is ready to dive in all at once. An international cosmetics company launched a pilot program to test the effectiveness of SMS marketing with their customers. The pilot ran for six months. They found that by the end of the test period, 73% of their SMS list had made an in-store purchase based on their SMS campaigns. Wow!
In the case of the pizza restaurant listed above, they found that the people who acted on the initial mobile offer ended up spending 500% more than regular customers who were not on the SMS list. That is an incredible comparison.
Sales Led to Amazing ROI
The good news doesn’t end for that pizza company either. That same campaign ended up making them 4,200% ROI. That’s not an error. I really mean forty-two hundred percent! That sort of number is possible because SMS messaging is one of the most affordable channels.
It costs just a few pence per message. So it doesn’t take too many customers acting on a promotion to break even with such a low cost. That makes it easy to see how the sales increases can result in unbelievably high ROI numbers.
Did you notice that the travel agency above achieved their increase in sales by going all in with SMS messaging? This particular company decided that their results were so good with SMS that they no longer needed to invest as much in PPC campaigns or email marketing. In just 12 months they completely changed how they interacted with their customers.
In fact, their SMS campaigns get them about 100 well-qualified leads per week for their travel offers. Using it has completely changed their business and led to growth opportunities. If you want to see how SMS helps businesses grow and with customer service, come back for the rest of The Results Series. Or, if you missed out on the other posts in the series, you can start at the beginning with Free Account.
SMS messaging supports all sorts of use cases. Most of the time, businesses consider it an expense. But for some businesses, there's a method that could turn that expense into income. See some examples of how it works, and if it might be for you in this blog.
If there’s one thing most of us can agree on, it’s that our economic future is uncertain. The world economy reacted to the Brexit vote with unstable and falling stock markets. And no one knows exactly what the Leave vote means for the UK. But there are other uncertainties too. How can SMS help your business in these uncertain times, not just now but in the future.
Can your business benefit from A2P SMS? According to recent research the answer is yes. See the industries that are using it and how the convenient and easy to use fastsms API can get you started, even if you don’t want to code.
How work based education providers can take advantage of SMS Messaging to boost attendance and reduce the time and costs associated with arranging and re-arranging training sessions. Read this article to learn how private education and training companies can benefit from simple SMS confirmations and reminders with some illustrative examples. We also briefly explore the possibilities offered by automated responses using SMS keywords in conjunction with a virtual mobile number.