• Call Us: 0800 954 5305
  • Login
 

Use Cases

News, tips & advice from FastSMS

The massive increase in the use of SMS text messaging by business organisations is largely due to its flexibility and simplicity in meeting a very broad range of requirements in a wide array of applications. There is something in it for almost everyone!

We have Scout groups organising trips via SMS; health clubs sending special offers; windmills on wind farms texting diagnostic details to engineers; travel companies warning of delays and web servers notifying staff of technical faults. And that’s just off the top of my head!

Our Business SMS Guide is a comprehensive free document with hundreds of ideas on how SMS can help get more customers, keep more customers, reduce operational costs, improve quality of service and ultimately save you money and generate more profits. We also offer a range of free guides to specific business sectors such as travel, recruitment, salons and food outlets. Click here to see a list.

So when we spot an interesting new use case or a new angle on existing use cases, we’ll post it here. And if you want to set us a challenge in coming up with a use case for you get in touch and we’ll figure it out.

There are many, many different ways SMS messaging can be used for marketing and sales. But if you could only use it just a little, here are the two we recommend for restaurants and takeaways to help increase sales. If you put these two SMS messaging ideas to work for your restaurant you just may be surprised how quickly your list grows, and how fast your sales improve.

...

The lure of quick, easy and cheap travel arrangements online has revolutionised the way people find and book travel. Travel agents offer so much more than search, click and book, but still find themselves facing competition from online booking.  But none of the major online booking sites can offer the personalised service an agent does.

...

Hotels constantly strive to improve customer experiences, but sometimes things go awry. Many problems could be fixed if the customer complains while at the hotel rather than later when they return home. By having a 'textline' you can give guests the opportunity to share their views directly with management without a direct confrontation.

...

Shoppers are very tech savvy. Even when they shop in store they are using their mobiles to do price comparisons, look up reviews or post on social media. And while your customers are busy using tech, your store needs to be using it too. SMS is one of those technologies that can really enhance the shopping experience whether your shoppers are in store, or not.

...

At the end of every year, people all over the country will be making resolutions to get fit, lose weight, eat healthier, or start practising yoga. In January, health club memberships will soar before mid-February when an estimated 88% of resolutions fail. SMS can help you keep more members, here's how...