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Use Cases

News, tips & advice from FastSMS

The massive increase in the use of SMS text messaging by business organisations is largely due to its flexibility and simplicity in meeting a very broad range of requirements in a wide array of applications. There is something in it for almost everyone!

We have Scout groups organising trips via SMS; health clubs sending special offers; windmills on wind farms texting diagnostic details to engineers; travel companies warning of delays and web servers notifying staff of technical faults. And that’s just off the top of my head!

Our Business SMS Guide is a comprehensive free document with hundreds of ideas on how SMS can help get more customers, keep more customers, reduce operational costs, improve quality of service and ultimately save you money and generate more profits. We also offer a range of free guides to specific business sectors such as travel, recruitment, salons and food outlets. Click here to see a list.

So when we spot an interesting new use case or a new angle on existing use cases, we’ll post it here. And if you want to set us a challenge in coming up with a use case for you get in touch and we’ll figure it out.

In many ways, SMS messaging is so commonplace people don’t think about it. They just do it. For example, using SMS for mobile marketing in retail is a fairly standard use case whether you’re a company or the consumer. But there are always exceptions – those who innovate when it seems there’s nothing new to be had. Here are two examples of companies from the US using SMS in ways no one else is – yet.

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Everyone wants a steady job with great pay and benefits right? Not so much for millennials. At least according to some research done in the last few years. It’s not that they want bad pay and poor benefits, just that those things aren’t necessarily the most important. But knowing what is important to them, just might make your SMS recruitment messages more successful.

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Even great hotels sometimes have a mix up or some sort of problem that can affect a guest. And with social media and hotel review sites, chances are a disgruntled guest isn’t going to keep their complaints to themselves. Here are three examples of how to use SMS messaging to gauge customer satisfaction.

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