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service managers Tag

News, tips & advice from FastSMS

SMS messaging is great for sending out alerts and reminders that generally get immediate attention from the recipient. This is very useful for service operations to keep in touch with their clients either on a regular basis or in an emergency.

So when a service is due, or an MOT in the case of vehicle service, it is a great idea to send a series of reminders before the service is due. This helps the customer and also helps ensure they come to you for the service, not a third party. Equally SMS is ideal for notifying customers of product recalls.

In coordination with your sales department you can also send out new product announcements, upgrade opportunities, and promote events such as free trials or demonstrations. See below more examples of how this helps you keep in touch.

Go Auto, a car dealership in Edmonton Canada, was using SMS messaging in their business for marketing. And their sales staff used text messaging on their mobiles to connect with customers. But it was all getting a bit out of control. They wanted something that would let them manage their SMS messaging better.

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It was late Thursday afternoon on a busy week when I heard the familiar jingle. I received a text message from the company I rented a DVD from about a week prior (I know, who rents DVDs these days - but stay with me). They wanted to ask if I’d forgotten about it, since I hadn’t yet returned it. Indeed I had forgotten.

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I talk a lot on our blog about using SMS for marketing. That’s because SMS messaging is an amazing channel for marketers. But it can be used for so much more than that. In this post I wanted to highlight a couple of example SMS applications that just might get your “little grey cells” thinking about how to use SMS messaging for your organisation.

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