Fastsms Use Case: Service Managers
This use case relates to how SMS messaging can help a car dealership’s Service Managers. It’s an example that most of us can relate to but many of the benefits described would apply to other “servicing” operations, such as domestic appliances, air conditioning, plant and machinery and much more. If you want to talk through how your service managers might benefit get in touch.
When providing customer service how communication is carried out is key, it needs to be non-intrusive, practical and most of all effective. Studies have shown that with emails being ignored and phone calls often seen as an annoyance, receiving a text message is rapidly becoming the preferred method of contact. This is supported by the fact that now over 80% of adults own a mobile phone, the message gets right into their hand, its direct, concise and they can read it in a couple of seconds without breaking their stride.
When you apply these characteristics to a car dealership’s service manager, some of the most popular uses are as follows…
Reminders – Texting customers to let them know when their next MOT or service is due, securing their custom
Fault Reports – In the case of a recall campaign, customers can be segregated and contacted immediately with warnings and instructions saving time and money
Customer Alerts – When a customers car is ready for pick up or there has been a delay, a quick text to let them know will do wonders for customer relations
With a little imagination the uses here can be applied to everything from dog groomers, to solicitors to children’s nurseries – in fact anything time bound where customer satisfaction is paramount. All of this can be managed through the Fastsms system, NetMessenger – to find out how to improve your communication and increase customer loyalty grab us on chat or give us a call on 0800 954 5305 and we’ll talk you through your options.
In many ways, SMS messaging is so commonplace people don’t think about it. They just do it. For example, using SMS for mobile marketing in retail is a fairly standard use case whether you’re a company or the consumer. But there are always exceptions – those who innovate when it seems there’s nothing new to be had. Here are two examples of companies from the US using SMS in ways no one else is – yet.
SMS marketing can be a double-edged sword, which is why it's crucial to ensure that each one of your campaigns is well thought out, immaculately spelt, financially accurate (i.e., the prices listed are correct), and, perhaps most importantly, the time and date is 100% accurate. Only once you have triple-checked each one of the components should you then consider sending out a batch.
What are the dos and don’ts of SMS marketing? How can you get the most from your business text messaging? We’ve put together six actionable tips to help you get the best from your SMS marketing campaigns.
We all know how great SMS marketing is for companies which sell to consumers, such as hairdressers, night clubs, garages and hotels. But why would a primarily business to business organisation want to use SMS marketing and why would it want to use FastSMS as its online SMS platform?