• Call Us: 0800 954 5305
  • Login
 

SMS Marketing Blog

News, tips & advice from FastSMS

There are thousands of hugely impressive success stories around how SMS has improved and helped businesses externally, increasing sales and improving customer experience. But SMS can not only help you externally in communicating with your customers, it can also help your business internally. With mobile workforces, home working and flexible part time staffing, staff and employee communication can be a little tricky, especially when your staff numbers are high and you need instant communication. This is exactly where SMS can help, effective, easy and instant, SMS is transforming internal business communications. How SMS can improve staff communication  Emergency updates Sometimes disasters strike, and certain things are left completely out of your hands, adverse weather conditions, electricity or internet issues are just a few things that might make your office unusable for staff.  A simple message to all your employees outlining the problem and letting them know about other arrangements or to work from home, easy,...

There are lots of different ways businesses are using SMS to further their business, and transactional SMS is just one of those ways - but what exactly is transactional SMS? Transactional SMS is a term that relates to SMS messages that are sent to customers after they have completed an action, they are often automatically sent in direct relation to that customer. With the automation of these messages, they are helping businesses with not only their workload, but also improving their customer experiences. Your workforce is then not having to be available 24/7 and carry out mundane updates/tasks, and your customers are getting personalised information delivered to them instantly.  In a world when the majority of customers are now wanting self-serve options, and demanding excellent customer service, we are seeing more and more transactional SMS messages being implemented and sent. Types of transactional SMS messages  SMS confirmations Communication is such an important part of any relationship,...

2018 was a huge, amazing year here at FastSMS. We welcomed lots of new staff to our already fantastic team, and we were purchased by the European communication giants, Commify. Our new owners are experts and specialists in business communications, meaning we have the perfect team and support to help us build, develop and improve FastSMS. 2019 looks to be even bigger, better and more exciting! We have lots of new and exciting projects in the pipeline for the year, from new tools, features and services all to make your business communications experience even better. The power and might of the mobile is only continuing to grow, with industry experts saying yet again ‘This is the year of the mobile’ and businesses investing more time into getting their customers’ mobile experience right.   There is also lots of talk from businesses and thought leaders around customer experience, and how mobile can help improve this,...

Missed appointments can be a huge problem for businesses, no-shows cost businesses billions every year, in fact the NHS revealed that almost £1 Billion was wasted annually by patients missing appointments. According to the NHS figures, every hospital outpatient appointment missed, costs the NHS approximately £120. (Source: Guardian) However, it is not just the NHS that is having this issue with missed appointments, lots of businesses now have customer appointments and rely on their customers turning up, from dentists, to osteopaths, to bank appointments and taxi drivers, missed arrangements is something that is harming and effecting millions of businesses. The good news is, it doesn’t have to be this way, businesses have found a way to drastically improve attendance rates, making sure their customers are turning up to their appointments, and the answer has been right there in their pocket or hand the whole time - the mobile phone and SMS appointment...

Businesses are always looking for better and more efficient ways to market and advertise their business, from television adverts, to SEO and pay-per click adverts - they are always after better responses and a higher return on their investments. However, recently there has been a shift in focus and priority, as businesses are starting to prioritise their customer’s experience. Companies such as Apple and Amazon are paving the way with their fantastic and trend setting customer experiences, that ultimately end up making brand advocates of their customers. Customer expectations are rising  As these major brands increase and perfect their customer support and experiences, customers levels of expectations are rising. They know exactly how they want to be treated, they know exactly what is ‘great customer service’ and what makes a good customer experience.  The bar has been set high and now your customers expect the same level of service from all their interactions across...

Summer Sale

Summer Sale - 10% Free SMS

Stock up on some free credits now! Get 10% Free SMS Read more
x