Customer Complaints: A Business SMS Use Case
Anyone involved in business realises the importance of feedback on the service they provide their customers, and sometimes one lot of negative comments can make more of an impact on the way you approach things than one hundred bouts of praise. It is important therefore to provide means for customers to air their gripes, perhaps preferably for them confidentially. It’s a simple case of human nature that many people would rather give negative feedback anonymously as a face saving exercise. By displaying a feedback ‘Textline’ customers have the option to text in registering a complaint about a service or individual person without having to ring up and speak to a real person.
The following are just some of the sectors already benefiting from using SMS text messaging to receive anonymous complaints from their customers: SMEs, Educational Institutions, Housing Associations, Local Council
For more information on how you could be utilising SMS text messaging within your business call us on 0800 954 5305 or email helpdesk@fastsms.co.uk
Related Articles
5 Simple Steps to Improve Your SMS Marketing with A/B Testing
Do you ever wonder if your SMS marketing campaigns could be even more successful? Of course, you do! Find out how to put A/B testing to work in your campaigns by following our five simple steps and see your ROI increase
PlanetStream: The FASTSMS of the Streaming World
One Dentist Eliminated No-Shows with SMS Appointment Reminders
No-shows are a serious issue in dental offices. Some surveys estimate they account for as much as 10% of appointments, resulting in thousands of pounds lost each year. Many practices send reminders via post or email, but simple appointment reminders aren't always that effective. Not only is there a loss of revenue, but other negative side effects as well.
Estate Agents, Stay Ahead of The Real Estate Market with SMS Messaging
Estate agents can use SMS messaging to give themselves a real edge in the property business. Confirm appointments with viewers; update sellers on progress; provide property details by text to enquirers, every hour of every day, instantly. All great reasons for a seller to choose you over the competition.
How SMS Can Help Your Local Business Optimise Your Local Campaign
One of the great advantages of SMS: it's completely trackable so you know exactly how your campaigns are engaging your opted in customers and clients. And if you’re a small business, operating in a specific geographical location, then that local knowledge can be invaluable in targeting your campaigns to a local audience.
5 Festive SMS Marketing tips for Cake Makers
What Every Business Ought to Know About A2P SMS
Can your business benefit from A2P SMS? According to recent research the answer is yes. See the industries that are using it and how the convenient and easy to use fastsms API can get you started, even if you don’t want to code.
App Strives to Make Distracted Driving Disappear
Automakers, mobile phone manufacturers and industrious entrepreneurs have tried to come up with solutions to make driving safer in a world where people rely on their mobiles 24/7. All the solutions work to some extent but how well they work varies. But one they have in common is offering ways to access your phone without having to look at it while driving.
Is Your SMS Marketing Keeping Customers Loyal by Being Fun?
When you think about your SMS marketing campaigns would you label them as fun? Is there any aspect of your SMS marketing or loyalty program that you think customers would call fun? If so, you're going to love what you read in this blog. If not, then you need to read this blog. It turns out that a little bit of fun and games can keep your customers more engaged – and more loyal.
SMS Opt-In: Why You Want It and How To Get It
The first thing to remember is that legally, you must give the customer the chance to both opt-in and opt-out of your SMS campaign - but the good news is people are happy to opt-in - 49% of them according to a 2014 survey. So all you need to do is stay compliant and follow some basic guidelines to grow your list.