Customer Complaints: A Business SMS Use Case
Anyone involved in business realises the importance of feedback on the service they provide their customers, and sometimes one lot of negative comments can make more of an impact on the way you approach things than one hundred bouts of praise. It is important therefore to provide means for customers to air their gripes, perhaps preferably for them confidentially. It’s a simple case of human nature that many people would rather give negative feedback anonymously as a face saving exercise. By displaying a feedback ‘Textline’ customers have the option to text in registering a complaint about a service or individual person without having to ring up and speak to a real person.
The following are just some of the sectors already benefiting from using SMS text messaging to receive anonymous complaints from their customers: SMEs, Educational Institutions, Housing Associations, Local Council
For more information on how you could be utilising SMS text messaging within your business call us on 0800 954 5305 or email helpdesk@fastsms.co.uk
Related Articles
Video: How to manage tags in NetMessenger v2.0
SMS Messaging Can Make Employee Relations Easier, Faster, and More Efficient
Managing employee relations is possibly one of the hardest aspects of a corporation's day to day activities. There’s usually a ton of paperwork, regulations, checklists, and procedures to follow for each employee. This is especially true when new employees join a company. How can SMS help?
How Street Food Vendors Can Use SMS Messaging to Increase Business
Street food has never been more popular in the UK. An article in the Guardian hints it may be too popular already and have “run out of road.” Whether that’s true or not, it’s certainly true that there’s more competition now than there ever was. SMS could be the difference between failure and success for many of these small businesses.
Automation: A Business SMS Use Case
SMS Messaging Streamlines Corporate Accounts for Private Hire and Taxis
Years ago I worked for a company that required a lot of travel. Fortunately, the company arranged and paid for transportation from my home to the airport and back again. It was great, but I always felt it could have been better, and now I think SMS could have been the answer, here's why.
SMS Campaign Strategies Your Customers Will Thank You For
SMS marketing is defined by the use of text messaging to convey deals, offers or information to customers. When it's used properly, SMS is a high-return and low-cost marketing method with the ability to provide your business with a stable and effective platform for reaching customers. The main goal of an SMS campaign is a conversion; you want the recipient to perform an action as a result of reading the text message, so it's important to know what your customers will most appreciate. For a truly effective SMS marketing campaign, simply follow a few customer-centric guidelines.
Why SMS Text Messaging is a Must For Your Recruitment Business
fastsms profiled in 60 seconds
Should You Use an App or SMS Messaging? Or both?
It's an app world out there. The average mobile owner has about 40 apps installed at any one time. But they usually use approximately 15 regularly. Personally, that's about right. Though I would bet I've had many more than 40 apps before, but I get around to deleting some eventually.
The Top Two Ways Restaurants and Takeaways Can Use SMS Messaging to Drive Sales
There are many, many different ways SMS messaging can be used for marketing and sales. But if you could only use it just a little, here are the two we recommend for restaurants and takeaways to help increase sales. If you put these two SMS messaging ideas to work for your restaurant you just may be surprised how quickly your list grows, and how fast your sales improve.