SMS Text Messaging is a great way to notify your customers when soemthing is ready for collection, it's quick and easy to send, it's cheap and will arrive instantly - what more could you want?
Combined with another medium such as print or radio, a survey can be run by asking people to text in their answers to your 'Textline', collecting information and data.
By using a Virtual Mobile Number customers can text in from a registered number to request information on their accounts.
If you use SMS Text Messaging, it's likely you already use or have thought about using two way messaging - this means adding a 11-digit Virtual Mobile Number or a 5-digit Shortcode.
By displaying a feedback 'Textline' customers have the option to text in registering a complaint about a service or individual person without having to ring up and speak to a real person.
