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hospitality Tag

News, tips & advice from FastSMS

SMS messaging and mobile marketing are of great benefit to companies in the hospitality business. Restaurants, hotels, bars, takeaways and so forth live in a hugely competitive world and any advantage gained over the competition can be of crucial importance.

Firstly they need to build a permission based opted in list to aim their marketing at. Run quizzes, competitions, voting campaigns to build interest than broadcast news, special deals to get fast results. Capture the mobile numbers of your customers and text them a thank you, build loyalty with special offers only for existing customers. Encourage customers to text in to you, to reserve tables, place orders or enquire on opening times.

Hospitality businesses not yet using this approach are missing out. Read below the different ways SMS is being used.

“European travel agents don’t like it”. That’s a statement made by one of the gentleman at my table during the mCommerce Summit earlier this month. He is from Cruise America, a successful RV (camper) vacation rental company based in Arizona, but with 123 locations around the US. We were talking about his company and their online and mobile reservation options.

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Festival season is upon us! Experienced festival organisers predict that to be successful you need more than just music. You’ll need to offer an experience to your attendees. In the last blog I covered some of the reasons for that, and ideas on how to start building your SMS marketing list before your festival begins. In part 2, we’ll take a look at how to use SMS to create engaging experiences for attendees while they are at your festival, and even after they leave.

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People love live music. Ticket sales worldwide are expected to reach $20.5 Billion (~£14.2B). The UK alone has around 900 festivals each year. There just aren’t enough headliners to go around. What else can you do to draw people to your event (whether you have a headliner or not)? The answer: Make your event an experience rather than just a destination.

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On Hospitalitynet.org I found an article and an infographic predicting the marketing trends for hotels in 2016. I read through the text of the article, then reviewed the infographic. I felt very confused. You’ll see why in a moment...

SMS messaging can be a one-way, or a two-way affair. Sending coupons, sale notifications, or event announcements are all one-way messaging. The recipient doesn’t need to reply in order to use the information sent. In two-way messaging though, recipients can reply to your messages. And that makes it much more interesting, engaging, and potentially a lot more work to manage.

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