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SMS Marketing Blog

News, tips & advice from FastSMS

Posted on 13/11/2018
In Business SMS

The mobile phone is an incredibly powerful device, we can now complete many of our daily tasks from it, whilst it also keeping us entertained throughout our day. It never leaves our side and goes everywhere with us, we are completely in love with our mobile phones. This love affair with our mobile phone makes it an incredibly powerful device for businesses. Customers want to communicate through their mobile phone as it’s quick, easy and convenient for them, and the businesses and brands that are giving customers exactly what they want by communicating with them through their mobile phone, are seeing huge rewards. Bigger response rates, less missed appointments and more sales. However, having a big work force of sales people or customer support technicians operating and communicating with their customers through SMS on a one to one level, can be slightly tricky. Another platform for them to login into and get...

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Posted on 05/11/2018
In Business SMS, Retail marketing

Black Friday is the biggest and best time of year for retailers, customers are actively looking for the best deals and bargains, and want to hear from their favourite brands and shops about what they have got on offer. With all this in mind we have written a helpful guide on how you can make sure your business has an amazing, successful Black Friday. Filled with great tips and facts on everything about Black Friday and Cyber Monday, the best times to send and what to send - this guide is not to be missed. Black Friday Marketing Guide - Read here As well as this, we have decided to have a Black Friday offer of our own. Helping you send out more mobile marketing messages over November to get those extra sales. Our Black Friday SMS Offer Any purchase over 1,000 credits will receive an extra 15% free sms credits! The offer can be...

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Posted on 30/10/2018
In Retail marketing

It is no secret that Black Friday and Cyber Monday are the biggest days of the year for retailers across the globe. Incredibly every year the manic retail sales days seem to outperform the last, more promotion, more traffic, more customers and ultimately bigger sales figures. Online sales was the winner for retailers this year, with a whopping £1.4 Billion spent in online sales in the UK on Black Friday. Which was up an incredible 11.7% on last years figures!  However the real winner, was the mobile phone. As 39% of those £1.4 Billion online sales was through the smartphone, as the mobile phone became the dominant device again beating the desktop and tablets to the lion share of the online sales. Black Friday 2017 stats 11.7% year-on-year growth Average basket values up by 4.9% Traffic to retail websites was up by 6.7% (Source: IMRG)   So how do you make the most out of Black Friday? Well looking...

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Posted on 24/10/2018
In Business SMS, Mobile Marketing

In a world filled with competition, you need something that can differentiate you between your competitors, so you can continue to grow your business through retention while winning new business. To do this you need to appeal to your customers and give them exactly what they want. But what do customers want? Better prices? More services? How about just excellent customer service? Customer service can be the differentiator between success and failure. Delivering excellent customer service can enable your business to flourish, but what is excellent customer service? Customers want to feel special, important and valued. They don’t want to be treated as just another number, they want you to listen to their problems and questions and answer them professionally and quickly, in fact it’s their time that they value the most. The majority (66%) of adults feel that valuing their time is the most important thing a company can do to provide them with...

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Posted on 16/10/2018
In Business SMS, Mobile Marketing

SMS marketing can help your business receive those response rates that you have always dreamt of and can help you enhance and improve your business massively. Whether that be improving your customer service, sales and marketing or customer retention - SMS can do it all. SMS is a personal form of communication which makes it very powerful, in fact 98% of all text messages are read. However this can make SMS marketing slightly daunting, knowing that every customer will almost certainly read your message as they will be notified of your message instantly at the time you send your campaign. Like any marketing method there is always experimentation, every business is different and so is every customer, so there is no real standardised campaign that you can send out and will work for every industry.  Below are some things you definitely need to do when sending your SMS campaign, and some things that...

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