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auto responder Tag

News, tips & advice from FastSMS

Auto-responder is a useful feature of the NetMessenger browser based SMS messaging platform.

At its simplest it enables you to automatically send a text reply to all inbound SMS messages. If, for example, you are using fastsms to gather opted in subscriptions to a news servcice, you might want to automatically return a “Thank You!” message, partly out of courtesy but also to reassure the subscriber that their request has been received.

The real power of auto responders however is when they are used in conjunction with a keyword. In this way the automatic response can be customised according to the keyword sent in. For example if the keyword is a product code then the response could provide latest info on price or stock situation. If the keyword is a property reference, seen on a For Sale sign, the response could be details and price of the property. The possibilities for using auto responders with keywords are endless.

Customer service is arguably one of the most important parts of any organisation. Happy, loyal customers spend more and ultimately bring you more business through positive comments and referrals. Here's why SMS is crucial to maintaining high levels of support now and for the future.

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SMS messaging can be a one-way, or a two-way affair. Sending coupons, sale notifications, or event announcements are all one-way messaging. The recipient doesn’t need to reply in order to use the information sent. In two-way messaging though, recipients can reply to your messages. And that makes it much more interesting, engaging, and potentially a lot more work to manage.

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In this blog I also share a story from a previous job where timekeeping was critical to the success of the company and how SMS could have helped. For any business needing to keep track of employee time and payroll, SMS is a perfect fit. This simple form of communication is so versatile, it can be used for just about anything.

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The biggest difference between SMS and email is probably the length of the messages sent. It’s one of the main differences between email and SMS anyway, but it’s particularly important for autoresponders. And it directly affects the content of the messages.

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