SMS Case Study: Accident Advice Helpline Direct Ltd
This week we spoke to the UK’s leading injury compensation specialists, Accident Advice Helpline about how they have been using Fastsms in their business processes to give you a better idea of the ways in which SMS can be applied.
“Accident Advice Helpline was established in 2000 to provide access to justice for victims of accidents following the withdrawal of legal aid for personal injury cases. Since 2000 Accident Advice Helpline has helped thousands of victims injured in all types of accidents.”
Pursuing a personal injury claim can be a long process with clearly defined phases and stages, many of which can happen without the client being present. In the past it was a challenge to keep the client up to date with what stage their claim was at – Accident Advice Helpline did their best to keep the client updated by phone and post, requiring time and money.
Since incorporating SMS into their communication process Accident Advice Helpline have been able to keep their clients up to date on the progress of their case at various key stages, typically sending 4 or 5 alerts per claim during the course of the case.
This is a perfect example of SMS being used, not primarily as a money saver, but as a great way to improve customer awareness and satisfaction as they are able to stay on top of their cases and look after their clients without divertingvaluable man power and resource.
Accident Advice Helpline have now also started using SMS to promote their services to prospective clients in an increasingly competitive market, ensuring their position as the UK’s leading injury compensation specialists for the last 10 years.
To find out how incorporating SMS into your business communications could work for you visit https://fastsms.co.uk/ or call us on 0800 954 5305 and we will be more than happy to talk you through your options.
Related Articles
SMS Messaging Helps New Mothers Stay Healthy
New mothers face many challenges in the days and weeks following the birth of their child. Any parent will know most of them well with lack of sleep being a primary one. But many women are also at risk for other conditions that could be prevented by regular monitoring - enter SMS.
Is SMS Marketing Complicated?
How hard is it to use SMS marketing? If you’ve been told it’s complicated, you heard wrong. Using SMS is simple, though there are a few things you should know. This blog shows you how simple it can be, and provides links to useful resources.
SMS Messaging for Artists and Performers
Independent artists and performers use many different methods to get people into their shows. Social media is a favourite, but SMS messaging can be even better. Learn how one performer used SMS messaging to sell out performances and how you can too.
How to Use SMS Marketing to Counter Retail Fatigue
Uncertain economic times and an ever-extending holiday retail season is apparently making Brits less excited about the “usual” sales. But don’t worry, find out how SMS marketing can help you boost sales even in the face of retail fatigue.
SMS Mаrkеtіng Success for Lеttіng Agеnсіеѕ
What Makes a Great Call to Action in an SMS Message?
Marketing messages, whether in print or electronic have many parts to them. In the beginning there’s the hook that entices someone to continue reading, and near the end is the call to action. That’s where you make it clear what you want someone to do after reading the message. There are many parts in between these two, but these are, arguably, the two most important.
fastsms profiled in 60 seconds
International text messaging: How to stay in touch while traveling without breaking the bank
mCommerce Summit 2016. Wine, Red Noses, and Mobile Marketing?
Imagine this: Someone wears a red nose, wine glasses filled before noon, and everyone’s talking about mobile marketing. That was the Mobile Marketing’s 6th mCommerce Summit in NYC last week. I’ll get to the red nose and wine a bit later. First I’ll share some takeaways about mobile marketing from the presenters by sharing it with you the way I saw it.
A2P SMS Messaging Market is Complex, But Growing
I came across an interesting article regarding the A2P market. It’s entitled “Growing Employment Rate to Benefit BFSI A2P SMS Market in Switzerland.” The contents summarise a new report from Transparency Market Research about the A2P market in Switzerland, specifically how it relates to BFSI or Banking, Financial Services, and Insurance (BFSI). You might be thinking that sounds boring rather than interesting, but what drew my attention was the relationship of employment to A2P SMS messaging.