• Call Us: 0800 954 5305
  • Login
 

Support Hub

We have an extensive collection of support content to help you

Analytics – Tracking your SMS campaigns

You can see the total usage of your SMS account within the ‘Analytics’ section. In here there are 6 tabs that will each show you different information about the messages you have sent.

Total SMS Sent – Number of SMS messages sent, parts used, and credits used.

SMS Sent by Interface – Number of SMS messages sent through the platform, API, and Email to SMS.

Volume by Tag – Number of messages sent by custom tag.

Received SMS on VMN – Number of messages received on all Virtual Mobile Numbers.

Received SMS on Keyword – Number of messages received on all Keywords.

Short URL clicks – List of all shortened URLs and total clicks.

To view your analytics section, click the ‘Analytics’ button on your home screen. You will then be taken to your Analytics section where you will see 3 tabs.

 

Total SMS Sent

Here you can see the total number of messages sent, parts used, and credits used all broken down by month. The graph shows the total number of messages sent whether they are sent through the online platform, API, or Email to SMS.

Messages – The total number of contacts a message has been sent to. Sending a single message to 1,000 contacts will be displayed as 1,000.

Parts – The total number of message parts the text message required. Sending a 2-part message to 1,000 contacts will be displayed as 2,000.

Credits – The total number of credits used. Sending a single message to 1,000 contacts who are all international, will be displayed as 2,000.

Analytics - total sms sentSMS Sent by Interface

Here you can see the total number of messages sent through the online platform (Web), API, or Email to SMS. These are broken down by month.

Analytics - sms sent by interfaceVolume by Tag

Here you can see the total number of messages sent that have had a custom tag set to them. The custom tag can be set in the ‘Send SMS’ page under the ‘Sender ID’ section. This will show the total number of messages sent by tag for the lifetime of your account.

Analytics - volume by tagReceived SMS on VMN

Here you will be able to see the total number of messages received on all your Virtual Mobile numbers. This is split by month.

Analytics - received sms on vmn

Received SMS on Keyword

Here you will be able to see the total number of messages received on all your Keywords. This is split by month.

Analytics - received sms on keyword

Short URL clicks

Here you can see all your shortened URL links that you have sent in an SMS campaign and how many clicks each one has got in total.

Analytics - short urls

< Back to Support Hub

Summer Sale

Summer Sale - 10% Free SMS

Stock up on some free credits now! Get 10% Free SMS Read more
x