Transactional SMS and how it can help your business

There are lots of different ways businesses are using SMS to further their business, and transactional SMS is just one of those ways – but what exactly is transactional SMS?

Transactional SMS is a term that relates to SMS messages that are sent to customers after they have completed an action, they are often automatically sent in direct relation to that customer.

With the automation of these messages, they are helping businesses with not only their workload, but also improving their customer experiences. Your workforce is then not having to be available 24/7 and carry out mundane updates/tasks, and your customers are getting personalised information delivered to them instantly. 

In a world when the majority of customers are now wanting self-serve options, and demanding excellent customer service, we are seeing more and more transactional SMS messages being implemented and sent.

Types of transactional SMS messages 

SMS confirmations
Communication is such an important part of any relationship, and by letting your customers know that you have received their info, enquiry or purchase, you are giving them peace of mind and confidence in your business.

SMS delivery notifications
Keep your customers in the loop by letting them know when they can expect their delivery and how to track their order.

SMS renewals reminders
Notify your customers when their service, warranty, subscription or insurance is up for renewal and how to renew.

SMS account alerts
Automatically notify your customers about certain actions on their account, deposits, thresholds reached or strange activity.

SMS reservations
Inform and confirm customers of their reservations or bookings, whether that be their table reservation or holiday booking.

If you would like to know more about how to send and implement transactional SMS messages into your business, then please do get in touch today on 0800 954 5305. Or sign up for your free business SMS account here