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News, tips & advice from FastSMS

The New Year brings exciting things to FastSMS

2018 was a huge, amazing year here at FastSMS. We welcomed lots of new staff to our already fantastic team, and we were purchased by the European communication giants, Commify. Our new owners are experts and specialists in business communications, meaning we have the perfect team and support to help us build, develop and improve FastSMS.

2019 looks to be even bigger, better and more exciting! We have lots of new and exciting projects in the pipeline for the year, from new tools, features and services all to make your business communications experience even better.

The power and might of the mobile is only continuing to grow, with industry experts saying yet again ‘This is the year of the mobile’ and businesses investing more time into getting their customers’ mobile experience right.

Fastsms statista quote 52 percent online traffic comes from mobile 

There is also lots of talk from businesses and thought leaders around customer experience, and how mobile can help improve this, which seems to be the hot topic of 2019. Customer service is made up of many aspects from support handling, appointment reminders to delivery updates or rich communication services (RCS) all of which contribute to having an amazing customer experience can be improved by the mobile phone.

Even SMS is getting a facelift in the form of RCS messaging. This new technology provides similar functionality to SMS but is a huge upgrade and step forward in its capabilities, challenging some major competitors in the likes of Whatsapp messaging and Apple Business Chat. Same amazing, unrivalled open and response rates, but mixed with rich amazing content and upgraded customer experience.

So here is what is set to be another amazing and exciting year for the mobile and Fastsms, we thank you for your custom in 2018 and we are all looking forward to working with you in 2019.