Sending your text message is only half the story. When you use two-way SMS messaging you can receive replies to messages, and then act on those replies.
To use two-way SMS messaging you’ll need to choose a virtual mobile number (VMN), a keyword on our shared shortcode, or your own custom shortcode.
When you send a text, you can select your virtual mobile number as the ‘from’ name – this means all your customers need to do is hit ‘reply’ on their phone to send you a response.
With a VMN you can set up an unlimited number of keywords to filter your incoming messages. Use keywords to forward messages to specific departments, reply with an auto-message or simply tag it in your inbox for follow up.
Keywords on our 5 digit shortcode not only look professional but they’re really easy to remember. Perfect for when you’re running a marketing campaign & people only have a few seconds to see or hear your advert (e.g. “Text WIN to 87007”).