Few businesses rely on repeat customers more than taxi & private hire firms; if your fares have a bad experience or you’re seen to be unreliable it’s likely they’ll try using a competitor next time they need a ride and may never come back.
Equally, every time a customer doesn’t show up at a meeting point; whether they were late or couldn’t find the driver, you lose that time which could have been spent servicing another client.
If you’re an internationally recognised powerhouse of a firm then most of these problems are solved with a simple app; a simple app that costs massive amounts to build and maintain. So if you’re a small local firm, how do you compete?
Used creatively, SMS too can solve many of these problems without any development or maintenance costs. All it costs is a couple of pence per message sent, and if you find it doesn’t strengthen your brand and retain more customers you can walk away having spent very little.
Give your regular customers the option to request a pickup via text message, this could be exclusive to their home location
Notify your clients as their driver arrives, this convenience is particularly welcome during bad weather months
Promote your firm with special offers when clients pre-book their trips during busy periods like New Year
Let your client know when a driver is on their way, how long they'll be and the make/model of the vehicle
If you hold accounts for regular clients, notify them of their balance after a trip or when payment is due
Use SMS to send drivers messages individually or all at once, great if you need more drivers available
Are you plagued by invalid numbers or fraudulent mobile numbers for your taxi service? Or are you too afraid to use SMS for your services because you think it can be abused too easily? While there will always be someone trying to make trouble, the good news is that you can help stop people (competitors?) from falsely ordering a pick up. Our web-based SMS platform provides just the tools you’ll need.
Years ago I worked for a company that required a lot of travel. Fortunately, the company arranged and paid for transportation from my home to the airport and back again. It was great, but I always felt it could have been better, and now I think SMS could have been the answer, here's why.
How can taxi services - and any transport company like delivery services, public transportation, logistics, and haulage - stay in touch without taking risks with push to talk mobiles and other two-way radio setups. With SMS, companies can integrate into their own software and systems, save money and keep their drivers safer.
