The Art of SMS Marketing for Bars, Pubs and Clubs
When it comes to SMS marketing, you really need to pick your moments. If you don’t use it enough, you might as well not bother with the service; use it too much, though, and you run this risk of annoying your user base to the point of unsubscribing. Getting email spam is bad enough, but the lack of subtlety with SMS spam is a big problem. It doesn’t matter if you’re operating a casino or the corner pub, ensuring you strike the balance is imperative to the success of your SMS marketing campaign.
So, if you are a club or pub promoter, you’re probably wondering what the ideal balance would be. Well… let’s just say that if you’re sending out a message more than once a week, you’ve probably exceeded the volume of texts you should be sending. Just because it might be extremely cheap to send batch messages to your loyal patrons, doesn’t make it a sound business decision.
Now, you might be thinking: “Yeah, but we get big bumps of numbers when we do it.”
Here’s the thing, though: just because something is initially successful, doesn’t mean it is the optimal strategy for long-term growth; if that were the case, then the same logic could be applied to say that pyramid schemes are great. The real key to creating an effective SMS campaign as a pub or club is to post infrequently enough that most of your user base won’t even remember the last time you sent them a message. The ideal reaction of your SMS recipients should be one of pleasant surprise or, at the very least, intrigue.
Now that you have a thorough understanding of what makes for proper frequency, let’s take a look at content.
Depending on your pub or club, your audience may vary significantly; however, there are still some underlying concepts that you can utilise to encourage healthy crowds.
1. Pick a typically quiet day to run your next SMS campaign
This might sound counterintuitive, but allow us to clarify and elaborate…
In the interest of resolving ambiguity, SMS campaigns should be both sent on typically quiet days and be about typically quiet days. It is worth noting, however, that this advice best applies to pubs and clubs that already have a full house on a busy night. And therein lies the rationale behind focusing your efforts on quieter days. Your SMS campaigns may be wasted on days that are already seeing huge numbers, and that’s not even mentioning the aforementioned problem of oversaturating your regular patrons’ phones by bombarding them with SMS messages on a Saturday night.
Another reason for not just sending it the day of (or especially the evening of) is that people make plans; that is just how most people work. You might be an impulsive socialite promoter, but many of your patrons have already made their plans for the evening before the message is ever received. Unless your promotion is to say that you managed to get Sir Paul McCartney on the setlist, it’s not usually a great idea to throw in last-minute promos. It can also come across as desperate in the same way that your drunken ex texts you at 3:30 am.
2. Speaking of promos, these are really effective
A well-timed promo – including discounted entry or drink specials – is a great way of casually getting back in touch with your SMS subscribers without annoying them. A message on Tuesday for, say, an event on Thursday, gives your subscribers some breathing space, and it also makes them think about going out on a night that they typically might spend at home. Thursday nights, often called ‘Uni Night’ in some circles, usually have room for more patrons, and students with lopsided class schedules might find the idea of cheaper drinks and entry prices more palatable than the free-for-alls of Friday and Saturday night.
This leads us to another point: the initial collection of phone numbers. When you collect your number, getting a little more information as to their university enrollment status is useful for one key reason: it means that you can have a sublist that is only dispatched to university students, without bothering your subscribers who aren’t uni students; your core demographic for these nights can be hit with laser-like focus.
3. Learn from your competition
Subscribe to all of the local pub and club SMS services. Take note of the different strategies that these venues employ in their SMS marketing strategy. But more than this, make sure you actually make some intermittent reconnaissance missions to check on the success of these campaigns. Make sure, though, that you are comparing SMS campaigns against ‘control’ nights. You also want to chart your competitors’ social media use, such as Facebook and Twitter, to ensure that other forms of digital marketing aren’t skewing results.
If you’re ahead of the competition (good for you!) and there’s nothing to be learned that way, just speak to your fastsms account manager who will be able to give you some great advice.
If you think SMS campaigns aren’t worth the effort, think again. There is a good reason why thousands of pubs and clubs all over the world use SMS marketing to attract punters. Just one well-timed SMS campaign can generate hundreds, if not thousands, of more pounds into your establishment’s coffers. Extrapolate these figures out over the course of a year, and now you are looking at a very significant increase in revenue, which can then be put towards enhancing future campaigns and generating business growth in a natural and financially sustainable way.
SMS marketing can be a double-edged sword, which is why it’s crucial to ensure that each one of your campaigns is well thought out, immaculately spelt, financially accurate (i.e., the prices listed are correct), and, perhaps most importantly, the time and date is 100% accurate. Only once you have triple-checked each one of the components should you then consider sending out a batch. One suggestion is to send a test message to yourself beforehand because fresh eyes and a new perspective might allow you to notice something you didn’t notice before. Additionally, sending it or showing it to a couple of your colleagues to check for errors is a good contingency plan.
SMS marketing can be a double-edged sword, which is why it's crucial to ensure that each one of your campaigns is well thought out, immaculately spelt, financially accurate (i.e., the prices listed are correct), and, perhaps most importantly, the time and date is 100% accurate. Only once you have triple-checked each one of the components should you then consider sending out a batch.
“European travel agents don’t like it”. That’s a statement made by one of the gentleman at my table during the mCommerce Summit earlier this month. He is from Cruise America, a successful RV (camper) vacation rental company based in Arizona, but with 123 locations around the US. We were talking about his company and their online and mobile reservation options.
Your customers are likely thinking about food at certain times of the day, and at those times their phone is almost certainly within arms reach. Using SMS marketing you can time your messages perfectly because you know that the time you send them is the time they get read, usually within 2 minutes.
SMS marketing has seen a huge uplift in popularity in recent years, with big brands investing in the technology to better engage with their customers. There are so many benefits of SMS marketing, from the ability to directly to reach customers with your communications, to the fact that over 80% of SMS texts are read. With over approximately 90% of the world receiving mobile coverage, you’re highly likely to be able to reach your audience, regardless of where they are. SMS marketing is cost effective, and campaigns are quick to develop, in as short a time period as the time it takes to write a text message. This gives you the advantage of being able to communicate quickly, and effectively with customers, reacting to information almost instantaneously. With so many reasons to use SMS marketing, we’ve highlighted four sectors successfully using SMS messaging as case studies to highlight the advantages of investing in the technology.
So many of us are used to having our mobiles around nearly 24 hours a day that it’s easy to forget it’s still a growing industry. And though SMS has been around for over two decades, the ways we use it and people’s willingness to use it continues to grow. So for this blog I picked out five facts about mobile and SMS that really make the case that SMS for business has come of age. Let’s see if you agree.
Festival season is upon us! Experienced festival organisers predict that to be successful you need more than just music. You’ll need to offer an experience to your attendees. In the last blog I covered some of the reasons for that, and ideas on how to start building your SMS marketing list before your festival begins. In part 2, we’ll take a look at how to use SMS to create engaging experiences for attendees while they are at your festival, and even after they leave.
The travel industry has made some inroads into using SMS messaging, but hasn’t yet taken real advantage of the potential of A2P messaging. Find out how it can be used to save time and provide the high-quality service today’s mobile travellers expect.
Even great hotels sometimes have a mix up or some sort of problem that can affect a guest. And with social media and hotel review sites, chances are a disgruntled guest isn’t going to keep their complaints to themselves. Here are three examples of how to use SMS messaging to gauge customer satisfaction.