4 Tips for SMS Marketing Success
SMS marketing is one of the most effective and efficient marketing channels currently available, enabling businesses to directly communicate with their target customers. SMS campaigns can be built within a matter of minutes, giving companies the opportunity to react to information almost instantly. SMS messaging is a cost effective way to communicate with a large customer base, as it requires only the cost of the text.
Business text messaging also has an incredible 97% open rate, thanks to the nature of the channel. The messaging is text based, so doesn’t need to be constructed by a team of designers and have the process slowed by delays from requested design adjustments. With so many benefits, it’s no wonder SMS marketing is rapidly becoming one of the most popular channels brands are using to communicate with their customers.
If you’re considering building your first SMS marketing campaign, or you have already ran a campaign but achieved limited success, read on to see how you can build an effective SMS marketing campaign to achieve your business objectives.
1. Respect your customers
This might sound like an obvious point, as every business should be treating their customers with respect, but it’s a great starting point for every SMS marketing campaign you build. SMS text messaging has the advantage of being a very direct way to communicate with customers, but remember that you are directly entering their personal space by texting their phone, so you must ensure your respectful with the information you send and the time you text.
Don’t waste your customers’ time by sending offers or information they will be sent on other channels; keep the offers or discounts you send via SMS messaging unique to that channel. That gives your customers an incentive to opt into text messaging from your business, and gives you a very straight forward way of measuring the success of your SMS marketing. You’ll be able to analyse the number of recipients of your SMS discount and the number of take ups, which will give you an indication of how effective that channel is when you are trying to connect with your customers.
You must always ensure you follow compliance guidelines around SMS marketing and ensure you have given your customers a chance to opt in or out of marketing via text from your business. Whilst you might be reluctant to give customers the option not to receive text messaging from your business, if you make it beneficial to your customers you won’t need to worry about people not opting in.
2. Integrate information
In every SMS marketing campaign you send you should be giving information which requires your customers to take action. For example, you might ask customers to respond to your text or to click a link within the text to go onto the next stage of conversion. Whatever it is you want your customers to do, you need to be very clear in your SMS messaging, so that the important message you’re sending isn’t missed.
Once you’ve decided on the action you want your customers to take, you need to ensure you’ve made it as simple as possible for your call to action to be completed. It’s very straightforward to include a short URL in your text messaging next to a clear call to action to encourage your customers to visit your website. You need to ensure that, once you have included your web link within your SMS messaging, that your site is optimised for mobile usage. Nothing is more frustrating than clicking a link on your phone, then visiting a site that can’t adapt to the different usability allowed on a mobile.
Another way to integrate your SMS campaigns with other marketing activity is to use the same language in your text messaging as in your online and offline marketing. You could text your customers asking them to use a certain hashtag on your social media channels which could enter them into a prize draw, communicating with your customers across multiple channels.
3. Make it personal
One of the biggest benefits of using SMS marketing to communicate with customers is that it’s an incredibly direct form of marketing. Your message will land directly in your customer’s inbox, usually alerting them you’ve got in touch, and will be opened by the intended recipient. For all these reasons, SMS marketing is simply one of the most effective methods of mass marketing available.
As the nature of the communication is so direct and personal, your text messages need to acknowledge this. Addressing your customers personally using their name is a far more credible way to communicate with your customers than sending a generic message. If you’re going to enter into someone’s private space on their phone, you need to make it personal enough to them so that it doesn’t feel invasive. By communicating on a personal level with your customers, you will help your brand appear friendly and approachable, instead of a faceless company. This will help to increase the levels of trust your customers feel towards your business, increasing both their likelihood to purchase and the chances of them returning to your business in future.
4. Use being time bound to your advantage
Creating time-sensitive SMS marketing campaigns is a great way of increasing the number of conversions you see. You could use your text messaging to customers as part of a ‘VIP’ service, one they will receive exclusive deals and offers from, which is likely to increase the number of people you have signing up for SMS campaigns from you in the first place.
By adding a sense of urgency to the copy of your messages, you will increase the chances of people converting and taking the action you want them to – whether that be clicking a link to visit your site or showing their text in your store to receive a special discount. Test your messaging, too, to see which time frames produce the best results. This information will help you to increase the effective of future campaigns.
If you’re ready to create a SMS marketing strategy and launch your first campaign, contact FastSMS today.
SMS messaging can be a one-way, or a two-way affair. Sending coupons, sale notifications, or event announcements are all one-way messaging. The recipient doesn’t need to reply in order to use the information sent. In two-way messaging though, recipients can reply to your messages. And that makes it much more interesting, engaging, and potentially a lot more work to manage.
SMS messaging can be a hugely productive way of developing your marketing strategy. Text messages are read - on average - in less than 5 seconds. That means you only have a short period of time in which you can impress your potential customer. People are starved of concentration thanks to hundreds of digital and offline distractions, along with the many other companies all reaching out to them through SMS. In order to be effective and get the most from SMS text messages, you need to be creative with your SMS marketing. So here's how...
SMS marketing is still one of the most effective marketing channels available to businesses but is often overlooked in the pursuit of newer, more digitised technologies. When you include SMS marketing as part of the marketing mix, you're in a far greater position to increase engagement with your campaign, helping you generate a greater return on your investment. As with all channels, there are certain ways you can ensure your campaign is more effective, by following these simple steps.
Enterprises are large companies. Sometimes that means they think they should be able to do everything themselves. But when it comes to SMS messaging, building an in-house gateway is more difficult than you might think. Read why finding a good SMS service provider is a better option.
With more and more people than ever before eating out and sampling food from around the world in eateries up and down the country, the restaurant sector is booming. But if you're operating a small business in the hospitality sector, you need to make sure that you keep your premises as full and thriving as possible in order to pay your bills and keep the enterprise sustainable. That's where SMS messaging comes in. In this blog post, we will look at ways you can use SMS messaging to make your business processes more efficient, boost your customer numbers and become the most popular place in town.
There is something about SMS marketing that is not like any other form of marketing. It is a simple form of communication, but highly effective in forging close relationships with clients who purchase from you regularly. Here are 10 key ways to use SMS marketing for your business and how to get the most out of your clients.
With all the evidence indicating that text messaging still has plenty of life left in it, here are 9 reasons why SMS Marketing still has lots to offer. Don't miss out on what SMS marketing can bring to your business.
In my last blog I looked at five reasons you want to use SMS messaging in your business. In this blog we're looking at the same topic, just from the consumer's point of view. For example, how do you really know your customers want you to send them messages via SMS? Isn't email or a phone call good enough? Is it worth your time to learn how to use SMS messaging in your business?