Proof SMS Messaging Gets Results: Increase Traffic
Does SMS messaging get results? Yes, it does. And in the second of The Results Series we’ll look at how it increases traffic to your website online and into physical stores too. In the first blog of the series, I covered opt-ins and how quickly SMS helps build marketing lists. If you want to start from the beginning, you can find it here.
But today’s post is all about traffic. I’ve researched and found case studies, statistics and testimonials specifically focused on how SMS is used to generate traffic. The data comes from all over the web, though I’ve only included the ones I know are trustworthy.
Without visitors to your website, you might as well not have one. And getting traffic is a challenge that plagues any online business. Thankfully, there are many examples of how using SMS messaging increases traffic.
The first one is from a single online clothing retailer who sent out SMS messages for sales on Boxing Day. Here are their results for year over year website traffic:
- 27% increase from all sources
- 45% increase from direct links
- 93% increase in mobile traffic
That last number is impressive, right? Not everyone they sent the message to visited the website right away (as evidenced by the increase in overall traffic). But the SMS campaign resulted in an amazing 93% more mobile visitors than the previous year. That’s more anecdotal evidence that more people are researching and buying from mobile platforms. This evidence is backed up by a study done by Adobe, that found in the UK, £4.10 out of every £10 spent over the 2016 holidays originated from a smartphone.
This retailer had spectacular results using SMS messaging. But they aren’t the only example.
Every Online Retailer's...Dream?
One e-commerce fashion store used SMS messaging to announce major sales. They said they had the best response they’ve ever seen when using SMS. In case that wasn’t clear, that means it was the best out of every channel they’d ever used.
It was so good in fact, that they crashed their server after one promotion. The response was so good, it actually broke their systems. They dreamed of getting great response, but they didn’t plan to crash the site! But that’s still an indication of how well, and fast, SMS messaging can work. On a side note, fastsms offers a feature called “throttling” which can help spread out messages so this doesn’t happen to you! Check our support centre for more information or click live chat and ask us about it.
Traffic Keeps on Giving
Remember that successful Boxing Day promotion I mentioned above? Well, beyond getting traffic and immediate sales from that, they also managed to pull in even more customers.
It turns out that the company uses something called remarketing. It’s when you see ads for a website you visited recently. Anyway, they used remarketing on all those visitors that came based on the SMS promotion, but didn’t buy at the time. According to the company, this turned many of those visitors into buying customers over the course of time.
Increasing Foot Traffic
Physical, or brick and mortar, stores face their own challenges. Changing economic times, including the growth of online shopping, means it can be hard to get people to visit physical stores. If there’s a downturn, the usual sales and adverts don’t work as well. But SMS messaging can cut through those issues, and get your most loyal customers back into the store.
Here are some results retailers saw after starting SMS campaigns:
- Foot traffic up 21% after sending mobile coupons
- 10% more traffic in 2 months (also added 1,000 new subscribers!)
To see more about increasing foot traffic with SMS messaging, check out our aptly named blog How to Increase Retail Foot Traffic.
Not Just Retail
So far, the examples I’ve shared are all retail sales. But SMS messaging is great for any business or organisation that needs to get people’s attention – and their time.
For example, there was a nightclub that needed a boost in attendance for certain shows and nights. So, they sent out an SMS alert with a special code. After sending just one message to their list (for one night), they received a bump of 11% attendance. They went on to use it at other times too.
A second example is about a non-profit whose mission was to raise awareness about sexually transmitted infections and the available treatments. Not something nice to talk about obviously, but they wanted to help as many people as they could. So, to grab attention, they created a contest. The result was 10,000 came to their website over the four-week campaign.
It’s hard to deny SMS can drive online and foot traffic after seeing all this data. It really is one of the best ways you can reach your audience or customers in our mobile age. Be sure to come back for the next blog that offers proof of how good conversions are when you use SMS messaging.
You've run a successful SMS opt-in campaign for your retail store. Now that you have your list, do you have a plan to keep them from opting out? Wait, you mean there's more to this than just sending out coupon codes? There is if you want to keep your customers from opting out.
Loyalty and rewards programs can help your business retain your best customers. But they only work if customers see your messages and can check their reward status. A new survey shows most people prefer companies use to SMS for loyalty programs. Find out why in this blog.
Comparing SMS and email marketing results for the 2015 holiday season, this article taps into reports from Expedia and Adobe to share important insights.
It’s said over and over that SMS is one of the most personal forms of communications today. That’s mainly because people guard their mobile numbers and only give them out to those they think worthy of them. So anyone who has opted into your SMS messaging has indeed invited you into their personal world.
If you’re tuned into the self-help industry at all, you know who Wayne Dyer was. He spent decades writing transformational books to help people improve their lives and find happiness. He died summer 2015 at his home in Maui at the age of 75. It’s probably an understatement to say he inspired millions of people. So when I came across an article about a publisher using SMS messaging to let people know about a new book discussing his legacy I wasn’t too surprised. Not at first anyway.
Uncertain economic times and an ever-extending holiday retail season is apparently making Brits less excited about the “usual” sales. But don’t worry, find out how SMS marketing can help you boost sales even in the face of retail fatigue.
Have you ever been inside a Walmart or ASDA Supercentre? If you have, you’ll appreciate the possibility of what I’ll share in a moment. If you haven’t, try imagining walking into a store so big you can barely see one end from the other, where the shelves are packed with everything you might ever need, and staff who are often less than helpful (not everywhere mind you, but often). The point is you can get lost or frustrated if you’re trying to find a certain item that you need, or is on sale. Finding the right section is sometimes challenging, and even if you think you’re in the right spot you might not be.
One of the key takeaways from the Salesforce 2015 State of Marketing Report was that when mobile is integrated into your marketing strategy, everything performed better. That makes sense when you think about it. Mobile is a unique channel that provides you a direct link to your customers.
The British Equestrian Trade Association’s findings from their National Equestrian Survey 2015 put the economic value of the equestrian sector at £4.3 billion of consumer spending across a wide range of goods and services, with the average spend per horse during the same year at £3600. It is an incredibly varied industry encompassing all types of businesses from sole traders making a living in remote areas to multinational companies. Their customer base typically tends to be busy people who lead largely outdoor lifestyles so the obvious and most effective means of communicating with them is by mobile phone, yet very few equestrian businesses appear to be utilising SMS text messaging marketing. So how could businesses in this sector benefit from this method of marketing?