The verdict is in. NetMessenger is the easiest SMS service to use
This blog is a bit of a departure for us. We don’t usually like to toot our own horn, but we’re excited about the results from our latest customer survey. We’re also grateful to everyone who took the time to share their opinions and thought it would be a great idea to let them, and you, know how it all turned out.
According to our survey, over 71% of customers find NetMessenger the easiest SMS service to use. The other 29% primarily use one of our other SMS messaging methods such as email2SMS or direct integration with our API.
What we found most exciting though, is that over 66% of our customers had compared us with at least one other SMS provider before choosing us (25% evaluated three or more other companies). According to what they had to say in the survey, the combination of our easy to use cloud-based messaging service NetMessenger and some of the lowest prices in the industry made us the best choice for them.
Looking deeper into the data and our service, we think the top three reasons for the positive feedback are:
We take all feedback seriously. The good and the bad. We also are the developers of our service (not a reseller of someone else’s service) so we incorporate the feedback on new features, navigation, and options to meet the needs of our customers.
Our service is quick and easy to use from any device connected to the Internet. Our service is hosted in a state of the art green data centre so it is always available, from anywhere, to send SMS messages quickly.
We treat everyone like a valued customer, even before they sign up. In our survey, we found out that the people who contacted us before they used our service gave us a 92% satisfaction rating on that call. This means for most people, we answered all their questions and impressed them enough to sign up. Even after you’ve become a customer, our mission is to provide the best support available. Our Feefo Rating is proof that we deliver on that mission.
While these results are amazing, we want to make sure our customers know how much we appreciate the time they took to share their thoughts. We heard you and we’re planning to get even better thanks to you.
SMS was once considered to be a dead technology, but the humble text message has proved it’s around for the long haul. And what with Nokia reintroducing the iconic 3310 with its never-ending battery life and non-smart interface, straightforward texting fits right into our busy lifestyles.
The great thing about SMS messaging is how simple it is. You just type, click send, and the other person gets the message almost instantly. But there’s more going on in that simplicity than you might realise. Each message has different parts. Let’s look at them individually so you’ll understand everything that goes into your message when you hit “send”.
One of our newest team members is Jordan, who joined us earlier this year. We asked him to answer some questions so our customers could get to know him better. He manages a variety of sectors so take a few moments and find out how Jordan can help you with SMS messaging.
As a small to medium-sized enterprise, you will always be looking for ways of expanding your marketing outreach and public relations efforts without too much additional cost to your company. Chances are your budget is tight and you are limited in the extent in which you can advertise too. That's where SMS comes in.
Fastsms signed up a year ago with Feefo to provide feedback from customers of what they thought of our products and services. Read their comments here.
6 steps to sending your first SMS marketing campaign. Whether you've already decided to use fastsms, or are still trying us out - these simple steps will show you how quickly you can get up and running and sending texts to your customers.